Customer Service Manager
Resume:
Mildred Sandoval
*********@*****.***
Executive Summary
Hard working, multi tasking Administrative Assistant with outstanding telephone, scheduling and
documentation skills. Dedicated customer service representative with motivation to maintain
customer satisfaction and contribute to company success.
Profile
Motivated, personable business professional with a successful 3 years track record of profitable small
business ownership. Diplomatic and tactful with professionals and non professionals at all levels.
Accustomed to handling sensitive, confidential records. Flexible and versatile – able to maintain a sense of
humor under pressure. Self confident and competent with demonstrated ability to easily transcend cultural
differences. Excellent team building skills.
Skills Summary
Self starter Computer Savvy 11. Fast learner
1. 6.
Detail oriented 7. Customer Service 12. Courteous demeanor
2.
Filing and data archiving 8. Bilingual 13. Front Office Operations
3.
General Office Skills (English/Spanish) 14. Energetic work attitude
4.
Telecommunication skills 9. MS Windows 15. Organizational skills
5.
proficient
10. Strong client
relations
Employment History
DOV Sales Group Bronx, N.Y.
Manager/Data Entry/Cust. Svcs 2012 Present
1. Greet Clients
2. Internet Advertisement
3. Receptionist
4. Oversee front office operations and provide impeccable customer service
5. Secretarial
Mora Tax Service Bronx, N.Y.
Manager/ Customer Service, 2001 2012
1. Income Tax Preparer
2. Capable of making decisions under no supervision
3. Solved customer's complaints on as needed basis
4. Translate documents from Spanish to English
5. Oversee front office operations and provide impeccable customer service
Milly’s Day Care Bronx, N.Y.
Child Care Provider, 2009 2011
1. Established and enforced rules for behavior and procedures for maintaining order.
2. Enforced safety procedures in accordance with facility policies and government regulations.
3. Assisted Children with their needs.
4. Supervised children.
Processed accounts receivable and accounts payable.
5.
6. Coordinated activities with children.
Princess Dog Spa Bronx, N.Y.
Administrative Asistant/Customer Service, 2008 2009
1. Developed new customer relations through telephone contact and sales activity.
2. Systematically increased office organization by developing more efficient filing/documenting
system and customer database protocols.
3. Processed accounts receivable and accounts payable.
4. Greeted customers entering the store to ascertain what each customer wanted or needed.
5. Maintained records related to sales.
Education
MONROE COLLEGE – Bronx, N.Y.
Accounting Degree, 2007 2009 GPA: 3.49
INTERBORO COLLEGE – New York, N.Y.
Associate’s Degree in Medical Asistant, 2005 2007 GPA: 3.37
100% Attendance
President List Award: Summer' 04
Dean List Award: Fall'04 Summer' 05
JACKSON HEWITT – Bronx, N.Y.
Tax Preparation Course, 2002
DEWITT CLINTON H.S. – Bronx, N.Y.
High School Diploma, 1998 2001
References
Available Upon request
914-***-**** *********@*****.***
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