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Manager Customer Service

Location:
Oceanside, CA, 92056
Salary:
30000.00
Posted:
December 18, 2012

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Resume:

VALENTINA KUTSEVA

abgmfv@r.postjobfree.com

**** **** **. ***.***

Oceanside, CA 92056

505-***-****

EDUCATION

B.A., Media University, Stuttgart, Germany Oct 2008 - Dec 2012

Majors: Advertising and Marketing

GPA: 3.0 (translated from the original German mark 2.5)

Related Courses: Communications, Advertising, Marketing, Accounting, Advertising Psychology, Media

Sociology, Media Effects, Market Research, Management, Corporate PR, Project Management, Sales Promotions

and Fair Organization, Event planning, Photography and Photo Design.

Volunteer Courses: Presentation Technology, Design and Artwork, Photoshop and Illustrator Workshop

PROFESSIONAL EXPERIENCE

Freelancer, Stuttgart, Germany Mar 2011 - Sep 2012

Companies: Coca Cola, Red Bull, L’Oreal Germany, Nivea, T-Mobile Germany, Nestle etc.

• Demonstrated and promoted products as well as gave instructions to the consumer on how the product should

be used and any manufacturer warnings concerning the product

• Answered all client’s questions in clear and truthful manner so the consumer feels confident on purchasing

and trying out a sample of the product

• Developed and implemented sales tools: Advertising stands, Flyers, Banners, Advertising Clips etc.

• Communicated customer orders and requirements to customer service and care department

• Documented any sale generated during the presentation and always sent a report to the sales manager

• As a team leader: provided a time and destination schedule and watched for its implementation as well as

solved suddenly appeared conflicts between the team members

Internship at MEGA Group, Marketing Department, Veghel, Netherlands Sep 2010 - Feb 2011

• Developed strong understanding of company’s products and services

• Provided competitor analysis for all the different product brands

• Performed market research through surveys

• Discussed marketing strategies with the country managers in Bulgaria and Germany

• Assisted in the creation of new logos

• Prepared advertising brochures and materials

• Assisted in building a product database in a sense of translating product names into English, Bulgarian and

German.

Internship at SI-Centrum Stuttgart,

Event and Marketing Department, Stuttgart, Germany Mar 2010 - Aug 2010

• Participated in developing and implementing marketing plans

• Assisted in planning and organizing special events as well as attended and coordinated them on place

• Weekly planed and coordinated a children program at the center: booking performers, communicating with a

decoration company, developing advertising materials, interacting with clients

• Assisted the marketing manager in creating presentations

• Updated information on the webpage using the program TYPO-3

• Provided a daily care of the corporate webpages on social networks like Facebook, Twitter, LinkedIn

• Participated in writing press releases / developing promotional information regarding the activities in the

center

• Assisted in designing and developing the corporate intern newsletter

Internship at Hydrostab, Marketing Department, Plovdiv, Bulgaria Jul 2009 - Sep 2009

• Assisted in planning and organizing corporate events

• Developed advertising materials: brochures, catalogues, flyers

• Helped organizing the company’s participation in the International Technical Fair in Plovdiv

• Assisted the marketing manager in the creation of presentations

• Provided website content management

ACTIVITIES OF INTEREST

Assistant, Marketing Department, Media University, Stuttgart, Germany Mar 2011 - Feb 2012

• Made contact with guest speakers from the marketing field

• Organized the meetings between speakers and students

Volunteer, International Center, Media University, Stuttgart, Germany Mar 2011 - Feb 2012

• Assisted in the organization of special events dedicated to different international cultures

• Once a year participated in planning and organizing the orientation week for new international students

SKILLS

Languages: Fluent in Bulgarian, Professional proficiency in German

Computer competence: Word, Excel, Access, PowerPoint, Photoshop



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