Project Manager
Resume:
Kapil Datar E-
mail: **********@*****.***
Pega Lead Business Architect Cell #
Summary
. Over 6 years of experience as an accomplished facilitator between
Business Systems and Information Technology with emphasis on Business
Analysis and Project/Product Management.
. Pega-certified Business Architect (CBA), Certified Methodology Black
Belt (CMBB) and PMI-certified Project Management Professional (PMP).
. Strong understanding of iterative Software Development Life Cycle
(SDLC) and the methodologies used to guide the SDLC i.e. Waterfall,
Rational Unified Process (RUP), Agile, Scrum, PEGA SMART BPM
methodology.
. Extensive domain experience in Financial, Health Insurance and
Pharmaceutical industry. Exceptional ability to assimilate new
business processes and functions across new domains by applying best
practices and skills developed by working on a diverse range of
projects.
. Strong experience working on developing new products as well as
product enhancements on the PEGA application suite with emphasis on
Business Process Management (BPM).
. Experience leading end-to-end enterprise-wide campaigns development
and management activities for executing member communications by
integrating with different outbound channels.
. Thorough knowledge of PEGA Direct Capture of Objectives (DCO) tools
such as Application Profiler and Application Accelerator to implement
product enhancements using process flows and business rules.
. Experience working in Agile environment with emphasis on Product
Backlog creation and prioritization, User Story Creation, Story Point
Estimation, leading DCO sessions and creating/managing outputs of
Analysis phase.
. Working knowledge of PRPC design and implementation topics such as:
Work Object Relationships, Routing (skill based), Rule
Resolution/Inheritance, Class Design, Services, Connectors etc.
. Thorough experience in gathering user requirements by techniques like
interviewing, questionnaires, brainstorming, Joint Application
Development (JAD) Sessions. Expertise in documenting these
requirements into Business Requirement Document (BRD), Functional
Specifications, Use Cases. Also, experienced in documenting Functional
Requirements into an FRD. Good with Traceability Matrix Reports as
well as Template design for requirement documents.
. Expertise in preparing data for presentation and publication using
scientific graphics and presentation programs.
. Excellent oral and written communication skills. Scientific paper on
Polymeric Drugs and Drug Delivery Systems published in an
International Journal.
Certifications
Pegasystems - Certified Business Architect (CBA)
Pegasystems - Certified Methodology Black Belt (CMBB)
Project Management Institute - Project Management Professional (PMP)
Technical Skills
BPM Application : Pega PRPC Suite (v5.5, v6.1 and v6.2)
Languages : C, C++, VB, XML, Statistical Analysis
Software (SAS)
Data Analysis Tools : SigmaStat, SigmaPlot, SPSS, SAS 9.1.3 and
SAS 8.2
Requirements Tools : Optimal Trace 5.4, MS Word, Rational
RequisitePro, Caliber RM
Database tools : Oracle Clinical 9i, SQL server 2000,
Teradata SQL Assistant, DB2, Oracle 11g
Mainframes : CICS, VSAM, Rumba
Education
Masters of Science in Engineering, Virginia Commonwealth University,
Richmond, VA (2004 - 2007)
Bachelor's Degree in Instrumentation Engineering, Mumbai University,
India (2000 - 2004)
Professional Experience
Client: Bank of America
June 12 - Present
Location: Dallas, TX
Background:
The existing workflow technologies have several shortcomings that continue
to negatively impact foreclosure operations. Current applications do not
meet the bank's information security requirements, and there are concerns
about scalability required to maintain and/or grow with the current
business demands/processes across foreclosure and postponements.
There are also stability issues, with frequent system downtime that
directly impacts the Bank's ability to refer and process foreclosures
and/or postponements timely and accurately. Home Loan Business Process
Management applications will be built on Pega Rules Process Commander
(PRPC) platform to create work flow solutions and meet business
requirements.
Roles and Responsibilities:
. Work closely with the line of business, change management team and
cross-functional impacted areas to clarify business requirements and
scope for HLBPM and define high level Application Profile for initial
review with project team in the inception phase.
. Responsible for providing high-level and detailed sizing estimations
in conjunction with Lead System Architect upon evaluation of project
scope and impact analysis.
. Responsible for leading the elaboration of business use cases into
detailed/atomic use cases using Pega Direct Capture of Objectives
(DCO) tools such as Application Profiler (AP), Application Accelerator
(AA).
. Responsible for interfacing on a regular basis with business and
technical teams to insure requirements are adequately detailed and
understood.
. Identify all integration points for batch and real-time interfaces,
correspondence, reporting, user matrix/access requirements with
adequate details.
. Augment requirements captured in Pega DCO suite with detailed business
process flows and activity flow diagrams to facilitate easy
understanding of intended functionality for the development team.
. Perform analysis of existing frameworks such as SCM, Mortgage and
Foreclosure to determine appropriate implementation layer prior to
running Application Accelerator.
. Assist LSA in class structure, business rules design, draft user
interface (UI) and flows in PRPC from the perspective of business
needs.
. Work closely with the LSA to come up with click-through prototypes
using draft flow, UI and other rules in preparation for DCO sessions.
. Lead face-to-face DCO sessions with the line of business and other
stakeholders to validate captured requirements as well as walk through
the prototypes as applicable, in the elaboration phase.
. Work closely with System Architects to assist in translation of use
cases and requirements into appropriate business rules in preparation
for production build.
. Conduct play back sessions to demo functionality built to date in
construction phase to ensure that application development is in line
with business requirements.
. Validate business test scripts adequately to test the application
under various conditions/scenarios.
. Responsible for articulating and documenting standards and best
practices in partnership with the Pega Center of Excellence.
. Assist Pega Practice Leader in business development within assigned
portfolio of accounts, defining iterative development strategy,
quantification of business benefits (ROI), project progress tracking
and overall governance process.
Tools: Pega PRPC v6.2 (including DCO tools such as Application
Profiler/Application Accelerator), Oracle 11g, SQL, HP Quality Center, MS
Project 2003, MS Visio 2003/2007.
Client: Express Scripts (Formerly Medco Health Solutions)
March 09-June 12
Location: Somerset/Franklin Lakes, NJ
Background:
A Consumer Directed Healthcare (CDH) product combines pre-tax spending
accounts such as a Health Savings Account (HSA) or a Health Reimbursement
Account (HRA) with a low premium, high-deductible health plan. In addition
to accurately exchanging medical and prescription dollars between Medco and
the health plan/TPA to keep deductible limits in sync, CDH also offers
industry-leading member engagement tools and services to help members
understand and master the educational, financial and clinical challenges of
this new type of plan design.
Project Objective:
This project falls within the Consumer Directed Health (CDH) portfolio of
deliverables approved under an Enterprise-wide business objective to reduce
competitiveness gaps and increase operational efficiencies. Products
impacted under this portfolio include CDH Preventive Medications,
Medication Compliance and Outreach, My Rx Choices - Benefit Coaching as
well as First Fill Non Adherence. Key features of the product include
accommodating customized member-level messaging via customer service
portals as well as member websites, identifying financial savings
opportunities for members via Brand to Generic (B2G) and Retail to Mail
(R2M) switches, identifying non-adherence gaps etc.
The project involved building work flows under the scrum methodology of the
agile framework to support client customizations around product set ups and
ad hoc requirements around program logic and member outreach criteria using
Pega Rules Process Commander (PRPC v6.1).
Project Description:
. Create work flows to accommodate custom client requirements pertaining
to CDH Preventive Medication set ups.
. Work with Enterprise Content and Campaign Management (ECCM) partners
to implement a flow for identifying members with potential cost
savings opportunities or adherence gaps via integration with data
repositories such as IW for claims/pricing information, communication
channels such as Direct Mail, Email and Live Outbound Calling as well
as CSR and Consumer Web portals for display of cost savings and
adherence gap opportunities.
. Automate live outbound calling and Automated Outbound Messaging (AOM)
via definition of business rules and file layouts and execution via
development of autodialer systems.
. Design a First Fill Non Adherence program to identify gaps in care by
defining business and clinical rules around patient identification,
segmentation across various channels, executing outbound communication
and reporting on successful fills/conversions post outreach.
. Creation of a CDH Operational Database to allow different user groups
such as Product Owners, Technical Consultants, Triage team, Benefit
Fulfillment Groups (BFGs), Account Managers, Development and QA
partners to enter and track data around mid-year and year-end client
installations, as well as vendor/ client details, status of the
project, market groups, scheduled release, type of testing requested,
notes entered by TCs, status updates entered by users.
Roles and Responsibilities:
. Worked extensively across all phases of SDLC from Concept and
Technology Development during Initiation and Chartering phase,
Requirements Elicitation and Analysis during the Elaboration phase,
Design, Development and QA/Test reviews during construction,
deployment and roll out during Transition phase.
. Work closely with product owners to prioritize the product backlog and
ensure that capabilities with largest business impact are addressed as
early as possible.
. Conduct Gap Analysis (Current State vs. Future State) to identify new
business requirements and perform scope analysis.
. Work as a Requirements Lead to author user stories based on
prioritized product backlog and review/approve built functionality
towards the end of sprint cycles. Also, reviewed the user stories with
Lead System Architects and QA Leads of impacted areas to get their buy
in.
. Responsible for conducting highly structured and moderated Direct
Capture of Objectives (DCO) sessions with core team members and SMEs
of impacted cross-functional areas to break down high level epics into
detailed user stories. These sessions included detailed walk through
of all relevant artifacts including PRPC Use Cases and Requirements
followed by creation of draft Flows associated with use cases, draft
UIs depicting the presentation layer and link rules inside PRPC based
on initial understanding of the Business Requirements.
. Identify and Document Use Cases/Requirements into PRPC DCO tools -
Application Profiler (AP) and Application Accelerator (AA) by
following the Pega corporate COE best practices and compile Use Case
documentation as required by the project Methodology.
. Worked closely with the Scrum Competency Center (SCC) to ensure that
best practices are followed in each phase of project execution.
. Participated in Sprint Planning, Daily Stand Up, Sprint Review and
Retrospective meetings.
. Participate in Story Estimation meetings facilitated by the Scrum
Master to estimate effort involved for each story based on complexity,
duration and uncertainty.
. Responsible for demonstrating the built functionality with key project
stakeholders for review and approval during sprint review meeting.
. Responsible for providing test data pertaining to product set ups,
reviewing test outputs, QC test file data prior to providing the file
to vendor.
Tools: Pega PRPC v5.5/v6.1 (including DCO tools such as Application
Profiler/Application Accelerator), Mainframe (Rumba), Optimal Trace
Enterprise v5.4, MS SharePoint 2007, Caliber RM, Rational ClearQuest v6.16,
Teradata SQL Assistant 7.1, BiQuery 8.5, Rational Portfolio Manager
v7.1.1.2, MS Project 2003, MS Visio 2003/2007,
Client: Medco Health Solutions
January 08- March 09
Location: Franklin Lakes, NJ
Background:
I started working as a Senior Business Analyst and a Project Manager with
emphasis on requirements gathering, analysis and Project Management for
various client funded enhancements that impacted key Medco business and
functional areas.
Description:
Strong experience as a Requirements Lead for the following
areas/applications: Claims Processing (Point of Sale), Copay Benefit
Pricing System (CBPS), Client Profile/Client Benefit Manager, Retiree
Solutions (Medicare D), Enterprise Content and Campaign Management (ECCM),
CDH Operational Database, Healthcare products like Consumer Directed Health
(CDH), Explanation of Benefits (EOB), Prescription Benefit Reviews (PBR),
CDH Preventive Medications, Medication Compliance and Outreach (MCO), My Rx
Choices - Benefit Coaching, Medco Rx Discount Card Program (MRDP), First
Fill Non Adherence (FFNA), RationalMed, Health Action Plan (HAP), eService
Delivery applications for CSRs and Consumer Web portals.
Business Analysis Responsibilities:
. Worked on multiple projects at the same time with exceptional ability
under strict timelines
. SDLC CMMI-certified Requirements Lead documenting Business Requirement
Documents (BRD), Functional Requirement Documents (FRD),
Business/System Use Cases and Design Specifications.
. Analyze business use-cases and elaborating these into Functional
Requirement Documents (FRDs) with the aid of use-case diagrams and
Activity Flow diagrams. Review these requirements with Business,
Development and QA. Analysis includes Impact Analysis, GAP (as is - to
be) Analysis and Data Analysis
. Analyze functional requirements to develop test scenarios. Work with
offshore QA teams to review test cases and test outputs.
. Manage stakeholder identification via RACI charts.
. Requirement gathering techniques used: Joint Application Development
Sessions, one-to-one interviews, Cross-Functional review sessions with
stakeholders and SMEs from multi-functional areas.
. Gained increased understanding on key health care concepts such as
claims processing, regulatory and compliance requirements for HIPAA
and Medicare, eCommerce portals for member communications etc.
. Involved in the GAP Analysis of the transition from HIPAA 4010
to 5010 focusing on how current transactions and system was going to
be effected by the new 5010 compliance.
. Analyzed requirements for developing a cross-walk for understanding
major changes from ICD-9 to ICD-10 with the help of SME's.
. Developed mock up screens and Wireframes.
. Created Requirements Traceability Matrixes (RTMs) to support the
application development that included Business Requirements, Actor
Survey, Use Case Survey, Supplementary Specification Survey, Analysis
Model, Design Artifacts and Test Case Survey.
. Responsible for documenting test scenarios and elaborating those into
test cases using Optimal Trace and HP Quality Center and assist in
functional testing.
. Involved in UAT, executing test cases evaluating test results and
preparing test summary reports.
. Jointly responsible for monitoring the progress of the development and
QA teams.
. Manage and follow-up on defects assigned to multiple areas in
different phases of projects. This is done using Rational ClearQuest
Web version.
. Write SQL queries to extract data for validation of test cases.
. Assist in providing training to new hires and acquaint them with the
business processes and flows on-site.
Project Management Responsibilities:
. Solid experience managing projects across all phases of SDLC i.e.
Initiation, Chartering, Analysis, Construction, Transition and
Evaluation.
. Assisted the Project Lead in preparing charter of proposed
deliverables as a part of the capital planning cycle submission
process. Key points include: Core team identification, project
purpose, outline current state and future state, deliverable timeline
and cost estimates
. Worked on building and maintaining deliverables roadmap and detailed
project plan with appropriate work breakdown structure.
. Responsible for managing the agreed upon project scope from the
charter, time and resource management to achieve cost, time and
quality metrics
. Track and receive update on project tasks via weekly status reports
sent out to project participants
. Responsible for facilitating requirements completion and ensuring
development and QA resources are secured from impacted areas for
targeted deliverable release.
. Facilitated weekly core team meetings to review agenda, project
status, and action item log.
. Worked on detailed Cost-Benefit Analysis at portfolio and product
level and presented to senior management.
. Identify Risks and Issues associated with the project deliverables and
review with core team to define mitigation strategy.
. Responsible for keeping all project stakeholders informed about
overall progress as well as key issues and risks
. Responsible for maintaining the following documents: Issues list, Risk
Control Plan, Benefits Summary, Financial Summary forecast, Milestone
Report, and Control Charts.
. Responsible for ensuring that all privacy, compliance, security and
infrastructure requirements are addressed.
Tools: Mainframe (Rumba), Optimal Trace Enterprise v5.4, MS SharePoint
2007, Caliber RM, Rational ClearQuest v6.16, Teradata SQL Assistant 7.1,
BiQuery 8.5, Rational Portfolio Manager v7.1.1.2, MS Project 2003, MS Visio
2003/2007.
Virginia Commonwealth University, Richmond VA
Aug 04 - Dec 07
Role: Graduate Research Assistant
Completed Masters in Biomedical Engineering from Virginia
Commonwealth University (VCU). Also worked as a Graduate Research Assistant
in VCU.
Responsibilities:
. Performed extensive data analysis using a variety of statistical
programs including SAS.
. Executed research data analysis using paired t-test, Holm-Sidak test
and one-way repeated measures ANOVA (Analysis of Variance).
. Created documents pertaining to Study protocols and Statistical
Analysis Plans
. Prepared data analysis reports for presentation and publication using
a variety of scientific graphics and presentation programs.
. Converted MS-Excel tables into SAS data sets.
. Designed, built and tested a series of SAS programs to generate PDF,
HTML and RTF format outputs.
Galentic Pharmaceutical,
June 02 - May 04
Location: Lower Parel, Mumbai, India
Galentic pharmaceutical manufactures ophthalmic ointments and other
topical products since 1995. TUV Germany has accredited the company with
ISO 9001-2000 certification. Product category of the company includes the
range of Eye Ointments, Skin Ointments, different types of lotions,
Veterinary products etc. I worked in Galentic pharmaceuticals as a
Data/Business Analyst.
Responsibilities:
. Worked as a junior analyst to evaluate company's operational and
forecasting data
. Involved in documenting and organizing company's past data records
. Analyze client requirements based on the availability of raw materials
and priority, as well as lead time provided by the vendors
. Involved in analyzing vendor performance based on past data
. Interacted with customers to gather requirements and data, write and
present briefings in appropriate formats
. Involved in creating an excel-based application containing all Bill of
Materials for products
. Document standard procedures and training material for users
. Generated custom reports upon thorough analysis of datasets
Publication
. Thatte, S.M., Datar, K.V., and Ottenbrite, R.M. (2005). Perspectives
On: Polymeric Drugs and Drug Delivery
Systems, J. Bioact. Compatible Polym., 20: 601-
585.
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