Project Manager Customer Service
Resume:
PROFILE
Marketing and Advertising professional with more than 10 years of progressive successful experience in positions demanding team management, budgeting, creative visual implementation, interpersonal and organizational skills. Adept at situations requiring prompt decisions. Highly reasonable and self-motivated.
HIGHLIGHT OF QUALIFICATIONS
• Consistently performed above client expectations for delivery of marketing and engineering
materials while adhering to defined processes and procedures for Apple iTunes and Giant Eagle
• Managed a team of artists responsible for the brand image of GlaxoSmithKline products in retail stores
including on shelf packaging, end-cap design, and point of purchase displays
• Enjoy a dynamic and challenging work environment
• Creative and flexible in organizing and planning multiple projects concurrently
• Remain calm and work well under demanding conditions of contract negotiations
• Enthusiastic, sharp and detail oriented supervisory skills
• Controlled the production system that ensures accuracy, communicates schedules, retained product history
and secured product FDA regulation
• Maintain and cultivate highly complex client relationships and environments
• Strong client facing skills: presentation, communication, influencing and negation
EXPERIENCE
iDL: Merchandising Solutions
On-Site Sr. Agency Project Manager: July 2011 – August 2012
• Organize simultaneous complete project lifecycles: pinpointing the scope to in-store implementation.
• Coordinate account planning across multiple projects and departments.
• Evaluate, develop and drive business opportunities with technological partners.
• Manage corrective and preventive action systems and technologies to maintain project scope,
determining and conveying impact on budget, time and risk.
• Develop new systems for enhancing client processes and communications for best solutions
based on understanding of business expectations.
• Execute projects on time, within budget and that meet client expectations.
• Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues
and escalate to immediate manager where required.
• Liaison among corporate client, store leadership, production, inventory/fulfillment site and outside vendors.
• Design, plan, coordinate and source work teams to maximize Return on Investment.
• Capture and track program metrics for multiple projects.
• Provide task-based schedules and cost forecasts for clients and internal teams and assist in assessing
risk-based provisions.
• Ensure communications and operations objectives align across installations and parallel with brand standards.
• Facilitate client meetings and presentations to offer strategic advice to ensure the client’s desired result.
• Document and archive project activities, deliverables, tools and findings for future projects.
Schawk: Brand Point Management Services
On-Site Project Manager at GlaxoSmithKline: August 2007 – July 2011
• Managed artwork projects for the $4.7 Billion (GBP) Consumer Health Products division of GSK.
• Correlated shelf brand image of packaging art and all point of purchase US based
products including: Aquafresh, Nicorette, Tums, Breathe Right, Citrucel and Alli.
• Synchronized sales communications with artists, distributers and corporate to ensure visual/verbal consistency.
• Coordinated transition of corporate initiatives to span all communication branches.
• Bridged communication flow between client and production team.
• Worked closely with designer to create marketing pieces focused for each sector of business.
• Partnered with artists to ensure print advertising materials contained accurate product
information and the message is clear.
• Expedited new product schedules to coordinate with on time launch events.
• Directed daily advertising print schedule to align with critical print and distribution dates.
• Scheduled and tracked release of time sensitive materials to multiple printers.
• Kept budget set and organized to ensure most profit and quickest turn around.
• Explored innovative outlets for cost savings and creativity.
• Interacted with merchants, marketing managers and vendors on a daily basis.
• Worked with vendors to ensure proper delivery of files.
• Implemented and maintained new procedures to streamline marketing processes.
• Controlled the production system that ensures accuracy, communicates schedules,
retained product history and secured product FDA regulation.
Vertis Communications: Advertising Production Services
On-Site Lead Designer at DICK’S Sporting Goods: June 2002 - Aug 2007
• Drafted and designed 12 page weekly inserts and weekly newspaper advertisements
(delivered over 1,200 digital print files to up to 14 printers on a weekly basis).
• Adjusted inserts in accordance to customer’s target market while maintaining their visual identity.
• Handled client changes in response to variation in the marketplace for weekly mass print pieces.
• Governed templates and libraries to ensure consistent brand identity that was easy to access
and implement by all personnel.
• Maintained internal communication processes and procedures to ensure customer satisfaction.
• Remedied workflow inefficiency.
• Managed active project work to successful completion for assigned account.
• Executed contracted work within budget and on schedule.
• Ensured customer specifications and expectations were met for each project.
Organza: Special Event Coordination
Customer Service Representative: January 2002 - December 2002
• Organized and billed monthly social events.
• Scheduled location and support services in a timely manner in accordance with customer specifications.
• Assigned cost analysis budgets to each event.
• Identified and resolved problems while overseeing each event from start to finish.
Pittsburgh Steelers: National Football League
Concierge and Switchboard Operator: August 1998 - December 2002
• Kept track of all comings and goings of player and their families.
• Inventoried player/family concerns to maintain satisfaction of the team,
often achieving the impossible through strong negotiation skills.
• Maintained 36 line phone system.
Pittsburgh Steelers: National Football League
Ticket Office Coordinator: August 1998 - December 2002
• Coordinated and scheduled 65,050 ticket assignments, seatings and mailing.
• Processed licensing data.
Kinkos: Retail store provide printing, copying, and binding services
Project Coordinator: May 1998 - January 2001
• Traffic coordination of time sensitive materials to multiple
College University accounts and walk in traffic.
• Managed budgets and estimates for all projects.
• Arranged employee schedules, abilities and personalities to adhere to project demands.
• Maintained a balanced cash drawer.
• Communicated on a personal basis with clients to review job details and accuracy.
EDUCATION
University of Pittsburgh Bachelor of Arts Degree, August 2001
Dual Major: Business and Studio Art Cumulative GPA 3.09
RELEVANT COURSE WORK/ PROGRAMS?PLATFORMS and OPERATING SYSTEMS
• Written Professional
Communication
• Electronic Media
• Digital Imaging
• Human Resources Management
• Business Ethics
• Strategic Management
• Finance & Accounting
• Statistics & Probability
For Business Marketing
• Operations Management
• Information Systems and
Business Process Design
• Business Economics
• Proficient in MAC and PC
• Proficient in Microsoft Office
• Proficient in Adobe In-Design
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