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Customer Service Sales

Location:
Bloomfield Hills, MI, 48301
Posted:
December 18, 2012

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Resume:

Philip A. Ross

**** ******* **.

Bloomfield Hills, MI 48301

Email: *********@*****.***

248-***-**** Linkedin:

www.linkedin.com/in/philross1

IT SYSTEMS ENGINEER

SUMMARY

25+ years experience in electric wholesale distribution. Joined family

owned business after college. Worked all aspects of business from delivery,

warehouse, sales, purchasing, accounting, and management. Became President

in 1994 with responsibilities for all business operations including

providing the best customer service while maintaining maximum

profitability.

ACCOMPLISHMENTS

. Purchased, implemented, maintained, and upgraded complete company-wide

IT system including Array ERP System, Windows SBS Server, Exchange

Server, Savance server (warehouse management & electronic document

storage), Web & E-Mail spam filtering and security server, Watchguard

Firewall, and all associated network components, PCs, printers,

scanners, and bar code readers and printers.

. Increased gross revenues by over 200%.

. Annual sales of $10-12 million.

. Supervised range of 17 to 35 employees over numerous years.

. Managed accounts receivable, accounts payable and credit.

. Reduced collection times by over 50% and reduced past due amounts from

over $300K to 80K over a

3 month period.

. Collected an average of $ 35,000 in finance charges annually.

. Oversaw construction of warehouse addition, new office and counter

space.

. Organized, directed and coordinated all aspects and logistics of move

to larger facility including preparation of shelving and warehouse

layout.

. Managed purchasing.

. Improved inventory control by reducing stock levels from $ 1,000,000

to $ 600,000 using EDI and bar coding.

. Hands-on experience with all aspects of the business including

warehouse and delivery operations, counter and phone sales.

EXPERIENCE

Allied Electric Supply Company, Southfield, MI 1994-

2012

Owner/Manager

EDUCATION

B.S.E.E., Electrical Engineering, University of Michigan, Ann Arbor, MI

PROFICIENCIES

Microsoft Excel Microsoft Exchange Server Filemaker Pro

Microsoft Word Quickbooks

Cyberquery/Cyberscreen (CQCS) 4GL

Microsoft Outlook Unix / AIX Windows Networking

Microsoft Access Watchguard Firewall Microfocus COBOL

Microsoft Small Business Server Websense E-mail & Web Security

Crystal Reports



Contact this candidate