Customer Service Maintenance

Coppock

MATT HEW R. COPPOCK

FOB Shindand, Afghanistan

DSN: 458-0290

Email: *********@*******.***

OBJECT IVE

Seeking a position in management, logistics or customer service which will allow me to use my skills and

g ive me an opportunity to meet a company’s goals.

PROFESSIONAL EXPER IENCE SUM MARY

Ten years of experience in logistics, maintenance, customer service, and administrative management.

ACH IEVE MENTS

SAMS-E Clerk, AECOM, Kandahar, Afghanistan, Feb 2012 - Present

.

• M anaged Standard Army Maintenance System Enhanced (SAMS-E) system processing work order

data, work order performance, man hour accounting and customer service to over 40 customers.

• Received, inventoried, and stocked repair parts for work orders valued in excess of 2 million dollars

to include Petroleum, Oil and Lubricants as well as specialty repair parts.

C ustomer Care Associate, Aegis Communications I nc., Killeen, TX, Oct 2011 - Jan 2012

• Operated MySME (My Subject Mat ter Expert), a web-based program, to guide members through

explanations of medical benefits, plan premiums, and adjustments to medical plans. Enrolled over

100 new members into health plans to fit their needs.

• H andled over 1, 000 customer calls for complaints and concerns with no errors on, my performance

reports. Elevated member complaints and concerns to healthcare plan underwri ters for resolution,

t herefore saving plan providers thousands in potential lost policies.

Supply Technician, Sentel Corporation, Baghdad, I raq, Apr 2011 - Oct 2011

• M anaged government property using Property Book Unit Supply Enhanced (PBUSE). Created

necessary forms for the disposition of military property.

• Operated PBUSE to manage 150 customer hand receipts to account for the distribution of

government property. Performed audits every 30 days on customer hand receipts to maintain

validity of information with no errors.

C lient Owned Equipment Specialist, KBR I nc. Baghdad, I raq, Oct 2010 - March 2011

• Reported Loss, Theft, Damage or Destruction (LTDD) of Government property to The Plant Level

C learance Officer (PLCO)

• T ransported property for final disposition and performed customer required inventories as needed.

• Coordinated the successful t ransition of over $500 thousand of Government property for proper

removal. Successfully reported 250 LTDD’s to the appropriate agencies for disposition inst ructions

R eadiness Management Supervisor, ManTech I n ternational, Fort Hood, TX, Oct 2008 - Oct 2010

• Established the Left Behind Equipment (LBE) program on Fort Hood Texas by implementing

i nspection stations for military equipment and coordinating repairs between multiple repair

facilities and contractors.

• M anaged the movement of military equipment for over 25,000 miles with no accidents. Successfully

completed 2,000 requests for maintenance totaling in over $1 million of repairs.

• Operated SAMS-E as a maintenance supervisor to report man hour accounting, work order

p rocessing, work performance and provided customer service to over 200 customers. Operated

PBUSE as a property manager to reconcile information in SAMS-E.

Data Ent ry Clerk, ManTech I n ternational, Fort Hood, TX, May 2007 - Oct 2008

• M anaged the Standard Army Maintenance System Enhanced system for a maintenance program

t hat serviced 200 customers. Recorded man hours, work order data, work performance and

p rovided customer service

• U t ilized SAMS-E to submit requests for maintenance to higher levels for repair. Provided physical

security by managing key control system within established guidelines.

• Reconciled customer hand receipts from PBUSE against data in SAMS-E to ensure continuity

between the two systems.

A utomated Logistics Supervisor, U.S. Army, Fort Sill, Nov 2004 - Mar 2007

• Supervised the operation of the Standard Army Maintenance System Enhanced. Evaluated

performance of employees both wri t ten and verbally. Successfully managed the t ransition,

i nventory, and stocking of over $150,000 worth of repair parts.

• M aintained licensed operator records for 350 personnel. Completed multiple evaluations of record

validity with no errors.

A utomated Logistics Supervisor, U.S. Army, Yongsan, South Korea, Oct 2003 - Nov 2004

• M anaged the t ransition of over $100,000 of repair parts for mili tary weaponry. Performed operator

maintenance of weapons while serving as Armor.

• Completed the pickup and delivery of mail for over 350 customers, received successful inspections on

mailroom and arms room operations.

A utomated Logistics Supervisor, U.S. Army, Fort Hood, TX, May 2002 - Oct 2003

• Operated the Unit Level Logistics System Ground (ULLS-G) to record maintenance and repair parts

ordering for $1 million dollars of military property .

• Successfully managed operator records for 275 personnel . Completed over a dozen required

i nspections on records upkeep with no errors.

E DUCAT ION

Bachelors of Science in Business Administration; Grantham University, Kansas City MO, July 2011

Certificate, SAMS-E Certification Course, McLane Corporation, Fort Hood, TX, 2009 (40 Hours)

Certified Pharmacy Technician, Ashworth College, Norcross GA, July 2011

Typing proficiency rated at 50 words per minute.

580-***-**** carson

571-***-**** bailey

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