Management Project

R esume for: Ashley P rescott

**A Lund Dr.

Hudson, NH 03051

Cell: 603-***-****

Career Overview:

Customer first, highly polished service oriented skills relative to mission critical IT

support. Twenty five years of combined experience in the management and implementation

of multiple OS software platforms, including the design, implementation and management

of network hardware and software. Additionally I have secondary experience as a backup

D BA in Oracle database/SQL software management. Typical duties would include local end

user hardware and client application support as well as inbound call center external

customer support. Trouble shooting activities revolve around client and server based

application support, down system recovery support and LAN/WAN network connectivity,

security and performance monitoring. Please also consider my stable performance record

demonstrated by the fact of only three (3) employers over the past 25 years.

Qualifications:

Hands-on and proactive Strong teamwork skills

Comfortable with change Excellent communication skills

Strong problem solving/troubleshooting skills On-call experience

Knowledge of web technologies, protocols and tools Computer applications

Printer/Plotter Administration Router/Modem Administration

Database/Network/Server maintenance Enterprise-Wide solutions

System upgrades Client and server Patch management Client and

Server

System backups Client and Server Technical help desk experience

Proficiency in TCP/IP protocols Solid knowledge of HTM L

Internal and External Customer Support Skills Project Management and

Supervisor Skills

OSHA Certified

T echnical Skills:

SUN Certified Solaris Administration Lotus Notes Certification

CISCO Certified router management M icrosoft Windows Certifications

Novell Certified Administration Linux

Oracle DBA Certification SAP Basis Certification

SCO Certification In tergraph M icrostation

Autocad Autotrol

Ashley Prescott

Cell:603-***-****

******@****.***

Employment H istory:

Aug 2012 to Present: Mul tiband Corporation Boston North

Satelli te Installation Technician – Service, Upgrade and Install DirecTV

Residential Satelli te Systems

2004 to 2012: Outdoor Escapes Landscape & Construction

Duties include project management on all types of outdoor construction and home

i mprovement projects. Also operated various types of heavy equipment.

1999 to 2004: SUN M icrosystems

S UN Solaris OS Support Engineer – Burlington MA Call Center

P rovide customer support for SUN Solaris Operating system software and

hardware

H elped customers recover down computer systems to online status.

Corrected system boot problems, supported user account creation and security

E valuated system performance, provided tuning guidelines, patch management

Customers include Banks, Financial Institutions, Universities and Fortune 500

Companies

M aintained Solaris Certifications 2.6 through 10 throughout employment

Left company to work for Outdoor Escapes as layoffs and company closure became

eminent

1985 to 1999: Raytheon

H eld many positions within Raytheon as I evolved within the company

I ni tially I started as a CADD operator on an FAA Project in Washington DC

T hen I was given IT duties for that local program office in Washington DC

During this time I became SCO certified, Novell Certified and Lotus Notes Certified

I also gained Bay Networks, Wellfleet and CISCO Certifications

Later I was given IT and CADD responsibility for the entire FAA program (12

facilities across US)

During this time I performed administration duties on the above systems for this

FAA program for the next few years. I also obtained Oracle DBA t raining to take on

t he role of backup DBA in addition to above responsibilities

P romoted from FAA Contract Program in DC to Raytheon Corporate IT Dept in

B urlington MA

Supported multiple program contracts within Raytheon for CADD and IT

Network Administration added to above list of responsibilities

T hen promoted into IT Management within Raytheon

Sent to Reston VA to provide IT support on SAP Implementation for entire

Raytheon Corporation

T rained and certified as SAP Basis Admin

Left Raytheon to return to Burlington MA and begin work with SUN M icrosystems

Years from high school to 1999 were related to civil engineering design and construction

CADD

Contact this candidate