Customer Service Manager
Resume:
Jennifer A Williams
Cumming, GA 30028
Cell Phone: 912-***-****
Email: ****************@*****.***
SUMMARY OF QUALIFICATIONS:
Administrative support professional experienced working in fast-paced
environments demanding strong organizational, technical and interpersonal
skills. Dedicated and focused; able to grow positive relationships with
diverse groups at all organizational levels. Detail oriented and
resourceful in completing projects; able to multi-task effectively.
EDUCATION:
Armstrong Atlantic State University, Savannah, GA
Bachelor of Health Science 05/2009
Major: Health Service Administration
WORK EXPERIENCE:
Resolve-USA, Alpharetta, GA 10/2011 - 12/2012
Medical Account Representative
. Initiate and maintain contact with clients
. Facilitate financial transactions
. Ensure satisfaction through customer service skills
. Operate multi-line phone system
Southeastern Orthopedic Center, Savannah, GA 07/2007 - 06/2011
Administrative Assistant
. Encouraged active learning while training groups on various subject
matters
. Managed weekly schedules for 20+ physicians
. Prepared and present oral and written reports
. Assisted the CEO and Director of Operations in the day-to-day
operations of the practice (Second largest orthopedic group in the
nation)
. Proficient use of Microsoft Outlook, Word, Excel, and PowerPoint to
create and modify spreadsheets, meeting agendas, invoices,
communications, etc.
. Coordinated and maintained company records
. Assisted the IT manager in preparing daily reports and projects to
boost technological advances
. Sorted and distributed mail to appropriate parties
. Performed general clerical duties to include photocopying, faxing,
mailing, and filing
Savannah Day Spa, Savannah, GA 06/2006 - 07/2007
Receptionist
. Organized large client group services
. Maintained the daily schedule for multiple technicians
. Registered incoming clients. Demonstrated ability to maintain
composure and work efficiently while ensuring client satisfaction
. Responsible for opening and closing of business
. Created and organized agendas for large, diverse groups
. Use of specialized computer systems
Village Walk Pharmacy, Savannah, GA 08/2002 - 03/2006
Pharmacy Technician/Customer Service
. Assisted the pharmacists in filling prescriptions
. Answered multiple phone line system
. Assured customer satisfaction through customer service
. Routed faxes and incoming correspondence
REFERENCES:
Krystal Hooper, Resolve-USA
Client Services Manager/Team Lead
Cindy Buchholtz, Resolve-USA
Account Representative
Jeri Weeks, Southeastern Orthopedic Center
Transcription Supervisor
Contact this candidate