Customer Service Manager

JASON F. L I MA

**** ***** ***** **. – Apollo Beach, FL 33572 – 813-***-**** or (813)–857-2598

j ************@*****.*** or www.linkedin.com/in/jasonlimaitprofessional

O bjective: To obtain an I T position that utilizes my experience as an Ha rdwa re/Softwa re

I T P rofessional to become an Security + P rofessional. M y joy is programming, working

w ith different software programs, and problems solving w ith hardware/softwa re. This

position w ill give me the opportunity to use the skills I have and w ill advance my

k nowledge too.

P ROFESSIONAL EXPERT ISE

H i llsborough County Public Schools

Office Network Tech/Customer Service and Support (August 2010 – P resent)

• Responsible for t rouble-Shooting PCs, Laptops, Servers, P r inters for a customer

b ase of 30 teachers/administrators who work remote from my location. Averaged

99% up time for the last 12 months.

• Configuration of Desktop, Laptops, Servers du ring non work hours to ensure no

d isruption t o the teacher work day.

• Work w ith Active Di rectory, Alte ris

• Setup Server Softwa re and Ha rdware

• Ha rdwa re /Software T rouble Shooting

• Configuration of Network P rinters

• Tablets

• Other Duties example: Setting up tablets for Dr. Steele for the Empowering

E ffective Teacher part of Gates Grant . T he impact of this was to provide technical

support to the teachers evaluator of the district.

• Technical Support for Teacher I n te rview Day (This was to provide

software/hardware technical support)

Network Administrator/ Ha rdwa re Tech I I/Customer Service and Support (August)

• Setup Ha rdwa re and I nstall Software for Compute rs Labs

• P rovide Ha rdware for New Sites and Setup

• I nstall Sma rt Board Ha rdwa re and Software

• Softwa re T rouble Shooting

• Repu rpose Ha rdware for School Sites and Administrative Sites

• Configuration of Desktop, Laptops, Servers

Accomplishments

• Led the P roject to Configure/Repurposed Ha rdwa re for the School Dist rict of

H i llsborough (involved 500 man hours) ; which has enabled the Dist rict to save

m illions of dolla rs in technology. I t has also enable the district to provide

t echnology to the lower social economic schools in the district.

• P roblem solver; led the effort to solved Server M L 150 G3 External Backup Issue

w hich enabled the dist rict to save thousands in new technology by a quick fix.

Sub-Contractor For United Data Technologies (2008)

• System Ha rdware Sites Upgrades

T echnology Specialist (August 2004 – 2006)

• P rogress Village M iddle Magnet School of the Arts

• T rouble Shooting School Network

• Managing and T rouble Shooting Apple and PC Servers

• I nstalled 3com M ini Switches

• I nstalled a Wireless Network

• T rouble Shooting Hp Desktops, Laptops, P r inters

• I nstalled Network P rinters

• Softwa re and Ha rdwa re Support/Repai r

JASON F. L I MA

6612 Clair Shore Dr. – Apollo Beach, FL 33572 – 813-***-**** or (813)–857-2598

j ************@*****.*** or www.linkedin.com/in/jasonlimaitprofessional

Accomplishments

• P rovide 100% Technology/Nework support to the teachers and staff as thei r

T echnology Specialist (involved 500 man hours)

• P rovide all teachers to have their own website so they can provide assignments to

t he students and parents information.

Assistant Technical Specialist: Ridge Wood H igh School (September 2003-2004)

• T rouble Shooting and Managing Apple and PC Servers

• Working w ith Switches and Routers

• Set up Wireless Networks

• Configure Network P rinters

• Softwa re and Ha rdwa re Support

I T Conference

• Attended Florida Educational Technology Conference (2004, 2005)

• Attended H P P roLiant Solutions Tour (2007)

A dditional Work Experience:

Assistant Manager of Walgreens: (Janua ry 2003-2004)

• M anaged Employees

• Financial and I nventory Management

• Design Advertisement for Store Signs

United States H istory Teacher (September 2005-2006)

• P rogress Village M iddle Magnet School of the Arts

• Technology Resource Tech

S ubstitute Teacher: Pasco County (Februa ry 2004-August 2004)

• Elementa ry, M iddle, H igh School

4-H Extension Camp Cher ry Lake (Summer 2002)

• Basic Adult Supervision

• Team Sports

• 4-H is a National Organization that helps youth become a more productive

m ember in society, by acqui ring life skills.

Vice P resident’s Office of Student Affai rs: Florida State University: (2001-2002)

E D UCAT IO N

Florida State University – Tallahassee, F L

Bachelor of Science: Social Science, Apr. 2002

M i nor: Business/Computer Science

H i llsborough Community College – Tampa, F L

AA Degree: Liberal Arts, Aug. 1998

S UM MARY OF QUAL I F ICAT IO NS

TEC H I NCAL EXPERT ISE

Software: MS Office, Sysmantec Endpoint, Macromedia,Internet Explorer 7&8, MS Sliverlight, Adobe

Photoshop,Reader, FirstClass, Active Dir tectory, Alteris

Networking: C isco, 3Com, Mini 3Com Network Switches

Operating Systems: Windows 95, 98, ME, 2000, XP, Vista, Windows 7

Server 2008, 2000, 2003, NT

Knowledge of Ha rdwa re: H p Laptops, Desktops, Servers, Printers Hp, Lexmark, PD A

Tools: Recovery HD Seagate, HP, Lexmark Printer drivers, Networking Tools, Hp Computer Drivers,

M alware Bytes

JASON F. L I MA

6612 Clair Shore Dr. – Apollo Beach, FL 33572 – 813-***-**** or (813)–857-2598

j ************@*****.*** or www.linkedin.com/in/jasonlimaitprofessional

P rotocols: TCP/IP, FTP, TFTP

Databases: O racle, SQL

Certifications: H P Accredited Platform Specialist

HP ProLiant Server Certified (In the process of obtaining)

A+ Certified, Server+ Certified

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