Representative Service

Jeffrey A. Mays

*** ****** ******

Holly Springs, GA 30188

Home: 770-***-****

Cell: 414-***-****

************@*****.***

Summary

Trained collection agent, excellent communicator, effective and persuasive

negotiator, deal closer, computer literate, trained in telephone techniques, and

over ten years of collection experience.

Professional Experience

03/2012-10/2012 ARC Management Group, Kennesaw, GA

Responsibilities included daily collections, heavy contact with third party carriers

especially attorney, workers compensation insures, and privative insurance

carriers to verify claims.

09/2009-06/2011 Milwaukee Industrial Tools Company, Milwaukee, WI

Salesman

Processed incoming orders, coordinated shipments, and handled customer-

related issues.

11/2008-06/2009 Music Design, West Allis, WI

Warehouse Shipper

Performed operational procedures for verification of incoming/outgoing

shipments, handled merchandise, and performed inventory control.

12/2006-10/2008 Mays Tax’s Service, Stone Mountain, GA

Tax Preparer

Prepares income tax return forms for individuals and small business: Reviews

financial records, such as prior tax return forms, income statements, and

documentation of expenditures to determine form need to prepare return.

Interviews clients to obtain additional income. Computes taxes owed, using

adding machine. Consults tax law handbooks or bulletins to determine procedure

for preparation of atypical returns.

06/2004-11/2006 Van Ru Credit, Brookfield, WI

Collection Representative

Responsibilities consisted of locating and notifying customers of delinquent

accounts usually by telephone but sometimes by letter. High percentage of

payment secured and compromises offered where customers are in financial

jeopardy.

12/1999-02/2003 Nationwide Credit, Kennesaw, GA

Senior Collection Representative In charge of contacting customers whose

payments

With those who needed support in catching up on payments. Coordinated

activities of junior collectors engaged in collecting delinquent accounts and

overdue payments. Organized work flow according to the degree and amount of

delinquency and assigned to collectors.

07/1998-11/1999 United Creditor Alliance, Atlanta, GA

Collection Representative

Duties consisted of locating and notifying customers with delinquent accounts by

telephone but sometimes by letter. High percentage of payments secured and

offered compromises for those that were in financial jeopardy.

06/1997-05/1998 H&R Block, Milwaukee, WI

Collector/Tax Preparer

Located and notified customers with delinquent accounts by letter or telephone

and provided tax preparation services.

02/1995-05/1997 Payco, Milwaukee, WI

Collection Representative

Located and notified customers of delinquent accounts; attempted to secure

payment by using the postal service/telephone; mailed letters to customers to

encourage payment of their delinquent accounts.

Education

Milwaukee Area Technical College

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