Customer Service Medical Assistant

Jennifer Tapen

RR* Box ***, Carrollton, IL ***** 314-***-**** (

**********@*******.***

Qualifications Profile

Skilled and talented professional utilizing solid experience and education,

with proven compassion to deliver topnotch service and support as a

Medical Assistant.

> Facilitate prompt, efficient access to hospital care; interact

effectively to deliver exceptional customer service. Adept in

communicating with medical staff as well as patients and families.

> Able to promptly and accurately register patients, as well as provide

key information. Experienced in handling client financial data; adept

in coordinating legal medical records and patient charting.

> Proven ability to provide quality patient care; ensure total

sterilization and utilize solid understanding of OSHA guidelines to

ensure consistent compliance through keen attention to detail.

> Employ training and experience to support clinical and lab procedures;

check vital signs, administer injections, support phlebotomy, apply

first aid and provide EKG assistance. Trained in CPR.

> Technologically proficient utilizing MS Office Suite as well as

NexGen. Knowledgeable regarding medical terminology; trained in

computerized billing.

Professional Experience

Project Read, Godfrey, IL

Reading Tutor, 2/2012(Present

Provide key community service through volunteer reading instruction.

Communicate effectively to ensure accomplishment of adult learning

objectives. Reliably improve student reading ability and enhance goal

achievement.

Southern Illinois Healthcare Foundation, Bunker Hill, IL

Medical Assistant, 3/2010-6/2011

Delivered comprehensive patient support and customer service; scheduled

timely referrals to various specialists. Explained medical processes and

informed patients of test results. Interfaced consistently with supervisor.

Provided assistance across various procedures, including vital signs,

phlebotomy, injections and EKGs. Handled computerized billing, patient

charting, and medical records. Completed supply orders.

. Quickly mastered new concepts and processes; delivered outstanding

service, and earned nomination as Employee of the Year.

Home Instead Senior Care, Jerseyville, IL

Home Health Aide, 8/2007-10/2009

Served as senior companion, improving quality of life. Managed medications

and ensured accurate documentation. Interfaced frequently with families to

discuss client well-being. Scheduled medical appointments. Worked

individually with clients and provided tailored care.

. Honored as Employee of the Month based on exceptional performance.

Achievement Unlimited, Jerseyville, IL

House Manager, 8/2006(8/2007

Facilitated resident safety and promoted quality of life; held

responsibility for scheduling eight staff, and conducted staff reviews.

Developed behavior management plans and interacted with patient families as

well as healthcare providers. Handled client financial records. Coordinate

staff meetings.

Educational Background

Medical Assistant Certificate, 2009 ~ CALC Institute of Technology - Alton,

IL

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