Customer Service Medical

CAROLYN HELLMERS

*** ***** ****, ******** ****, CO 80863

719-***-**** ■ *********@*******.***

Results-driven, deadline-oriented professional with extensive administrative experience, poised to transition solid

medical billing and coding education and work experience into opportunities to excel within the medical industry.

Keen ability to make difficult, mature decisions, leveraging a dedicated work history and experience in

providing outstanding customer service.

Communicates important information effectively with all customers, peers and management to help make

more sound business decisions.

Maintains advanced PC and MS Office competencies, while typing 60 wpm with 10-key skills.

CORE MEDICAL QUALIFICATIONS

Anatomy & Physiology ~ Government Payers ~ Medicare & Medicaid ~ TRICARE ~ Elec. Medical Records

Third-Party Payers ~ Worker’s Compensation ~ Managed Care (HMO, PPO, and POS) ~ Office Management

Insurance Claim Processing ~ MEDISOFT Proprietary Software ~ Insurance Billing Procedures ~ Data Entry

Typing/Filing Documents ~ Co-Payments and Deductibles ~ Scheduling Appointments ~ Answering Phones

ICD-9-CM, HCPCS, CPT ~ Introduction to ICD-10-CM ~ Medical Terminology ~ HIPAA ~ UB-04

E DUCATION & P ROFESSIONAL DEVELOPMENT

ULTIMATE MEDICAL ACADEMY – TAMPA, FL PENDING – AUG, 2012

MEDICAL BILLING AND CODING DIPLOMA

SKILLS INCLUDED: ANATOMY AND PHYSIOLOGY, DISEASE PROCESSES, SURGICAL PROCEDURES, LIFE CYCLE OF AN INSURANCE

CLAIM, HEALTH CARE SETTINGS, HEALTH CARE PAYERS, PROCEDURE AND DIAGNOSIS CODING FROM MEDICAL

RECORDS, REIMBURSEMENT SYSTEMS, FACILITY BILLING, KEYBOARDING, WORD PROCESSING, MEDICAL PRACTICE

MANAGEMENT SYSTEMS AND LIFE SKILLS FOR SUCCESS.

PROFESSIONAL E XPERIENCE

Holiday Village – Colorado Springs, CO 2009 – 2011

Carmel Community Living Corp. – Colorado Springs, CO 2008 – 2008

Administrative Assistant

Succinctly handled all front-office and administrative duties, including: Typing, copying and faxing key

documents, answering phones and showing new and used available homes to prospective residents

Assisted with AP/AR, prepared and made bank deposits and prepared new-vendor requests, while

compiling information from various sources for monthly company newsletter.

Prepared forms, fliers and letters using PowerPoint, MS Word and Excel.

Entered Incident Reports (IRs) using Access, and ran quarterly IR reports.

Supervised one part-time developmentally disabled receptionist.

Manpower and Addstaff – Colorado Springs, CO 2006 – 2009

Various Temporary Positions

Scanned legal documents for clients for paperless data storage, established company filing system and

filed four months of auto applications and related documentation.

Handled all secretarial duties, including answering phones, typing and filing documents and promoting a

competent and professional persona as the first point of contact with the public for a law office.

Horace Mann Insurance Co. – Colorado Springs, CO 2001 – 2004

Agency Secretary

Assisted in opening new branch office of southern Colorado and western slope.

Established, organized and maintained the office filing system, while identifying and troubleshooting

issues with clients elevated from the field.

Kaman Sciences/ITT Industries Systems Division – Colorado Springs, CO 1989 – 2000

Department Secretary

Maintained control records of computer equipment and classified documents (Military ISO) as well as

computer systems containing classified information, including removing and reinserting designated change

pages.

Made travel arrangements and maintained files on all department personnel, while managing and ordering

inventory.

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