Customer Service Manager
Resume:
Resume'
Belinda Wilson
P.O. Box *****
Henderson, Nevada 89009
************@*****.***
Qualifications
Motivated, self-starter with strong interpersonal skills, task-oriented, and efficient. Strong organizational and follow-up skills and the ability to manage multiple priorities. Ability to work independently, prioritize, and exercise good judgement. Computer literate. Software proficiency. Possess aptitude and ability with verbal and written skills to communicate effectively with department supervisors, staff, clients, social workers, outside agencies including third party payers and government agencies. Knowledge of insurance and Medicare regulations and Notary Acts. Proficient in typing, 10-key, billing and collections. Ability to problem solve and work independently to make and meet planned commitments. Ability to identify operational needs and proactively develop solutions.
Professional Skills
Responsibilities included medical coding and billing as well as assisting supervisors. Manage office correspondence and schedule meetings. Verification and error checking and the processing of the hospital and clinical claims. Retrieval and scanning of documentation to ensure the accuracy in filing claims. Accurately coded, filed and followed up on insurance claims to ensure proper payment. Experienced in health care coverage and eligibility verification. Other responsibilities were inputting and updating the entry of accounts, insurances, CPT's,ICD-9's, PQRI's as well as tracking and producing measurable reports. Other duties were posting payments, downloading ERA's and uploading files as well as processing statements and monthly reports. Processed the mail, billed and collected patient and insurance balances. Previous experience with answering multi line telephones, customer service, payroll, accounts receivable, and credentialing. Worked scheduling, front office and medical records. Assessed issues to identify the cause and resolved issues while maintaining the dignity of all contacts. Supervised and trained students and new employees. Handled large amounts of cash while preparing the bank deposits. Reviewed, notarized and signed documents.
Work Experience
State Of Nevada-Notary 10/2005-present
Nevada Cardiology 06/2011-03/2012
TriNet 05/2010-04/2011
Kantor Nephrology 07/2000-02/2010
Education
College Of Southern Nevada
State Of Nevada Notary Public Training
Computer Skills
Microsoft Office, Word, Excel and Outlook. Billing software, GE Centricity, Doc Talk, Medical Manager, Bond, Navicure, E-Clinical Works.
Currently unemployed and available to start working immediately.
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