Customer Service Quality Control

Michael Frizzell

** ********* **** ****, ** *****

781-***-**** ***********@*******.***

Professional Summary

A professional precision sheet metal mechanic with forty years in the trade. As a lead man my

responsibilities include supervising up to three employees, assigning and inspecting close tolerance sheet

metal products. One of my key attributes is the ability to assess a problem, determine the best course of

action to correct it, and either take that action myself, communicate to subordinates how to correct the

problem, or decide if the supervisor needs to be involved in the decision.

Objective

A self-motivated, detailed-oriented, individual whose goal is to achieve success in any endeavor.

Experience

Department of Conservation and Recreation Hingham, MA

Harbor Region, Island District, Boston Harbor Islands June 2012 Current

Seasonal Park Ranger I

- Act as liaison to the public, produce and provide informal and formal informational/ educational

programs.

- Conduct patrols, effectively utilizing techniques and available resources, to enforce applicable laws and

regulations, provide visitor services, assess facility resources, assist visitors with first aid, and other public

services as required.

- Complete Bureau records, reports, files, and logs.

- Preform related duties as required.

Computron Metal Products Whitman, MA

Lead man January 1984 – March 2012

Manage between two and four employees in designing work schedule, assigning responsibilities based

on project needs, and inspecting the work completed in a fast-paced, precision sheet metal fabricating

shop.

- Oversee quality control aspect of all work produced through our team from onset of project through

completion.

- Responsible for the training of new employees on Press Brake Operation.

- Utilize knowledge of reading complex blueprints and use of precision measuring tools to inspect work

and run the Press Brake machine.

- Responsible for maintaining four press brakes following a regular schedule of greasing, fluid changes,

and cleaning of all mechanical parts of the machines.

Hull Public Schools/ Central Office Hull, MA

Part time Custodian February 2007 August 2008

Responsible for maintaining the cleanliness and sanitation of offices, restrooms, and kitchen facilities

- Knowledge of using and handling cleaning chemicals and solvents using safety procedures, such as

wearing protective gloves, masks, and eye protection.

- Other Duties

Trash Removal

Yard Work

Painting

Snow Removal

The Trustees of Reservations/ Eleanor Cabot Bradley Estate Canton, MA

Operations Assistant June 2001 March 2006

- Responsible for directing and advising guests from arrival at the Reservation throughout the event

including where to park and access the house.

- Provide information on the history of the house and the organization of the Trustees to the guests giving

insight and responding to any questions.

- Oversee customer service aspect for all events including responsible to guests needs and providing

cleanup wherever necessary

The Trustees of Reservations/ World’s End Hingham, MA

Ranger August 2000 September 2001

Welcomed visitors and provided literature and information about the reservations to increase knowledge

and enjoyment during their experience.

- Responsible for securing memberships from guests to help raise money to support the organization.

Mercury Metal Products Abington, MA

Lead Man August 1980 January 1984

Managed several associates in the operation of a sheet metal fabricating shop.

- Provided training t new or inexperienced associated as well as directing the quality control aspect of the

operation.

Brake Operator March 1978 August 1980

- Responsible for interpreting complex blueprints as well as fabricating sheet metal parts holding close

tolerances.

Exide Safety Systems Randolph, MA

Mechanic/ Shop Union Vice President February 1971 March 1978

- Operated various sheet metal equipment to fabricate sheet-metal parts for fire alarm and communication

systems.

Education

North Weymouth Vocational/Technical 1968 1971

High School Diploma June 1971

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