Customer Service Manager

Kelli L. Bornes

**** ********* **. *****, ** ****2 • 618-***-**** • ***********@*****.***

EDUCATION

Greenville College 2011-2012

Bachelor of Science

Graduation Date: December 31, 2012

Lewis and Clark Community College 2009-2011

Associate in Arts

PROFESSIONAL EXPERIENCE

Student Teacher August 2012-December 2012 Moro, IL

Meadowbrook Intermediate

Engaged in a variety of instructional techniques and class room strategies based on research and professional

knowledge of developmental levels

Created lesson plans and daily activities aligned with Common Core standards

Provided necessary accommodations/modifications for students with special needs

Provided small group or one-on-one instruction and assistance to any student requiring additional help

Fulfilled obligations of paper work, progress monitoring, special groups, professional development, and grade

level meetings for a cooperative environment

Shoe Merchandiser and Customer Assist (MCA) January 2011-June 2012 Alton, IL

Sears

Unpacked and stocked truck shipments

Verifications and out of stocks scanned/tracked weekly and updated on-hand counts to ensure proper shrink

Created signs, straightened floor, and maintained visual appeal for easy access

Assisted customers with orders via web and in store

Assisted co-workers with daily tasks

Jewelry Associate November 2009-December 2010 Alton, IL

Sears

Logged incoming/outgoing jewelry repairs

Set-up and took down displays inside jewelry cases

Counted and tracked diamond sales

Checked out customers in friendly and orderly fashion

Counted down drawers at the end of night

Office Manager September 2007-July 2009 Wood River, IL

Budget Signs, Trophies, and Plaques

Coordinated with vendors to track and ensure proper sales

Used Quickbooks to enter bills, complete customer invoices, and enter end of week register counts.

Assisted customers in designing and completing orders and maintained contact on the status of their orders

Assisted co-workers with basic day-to-day tasks, including training new employees.

Performed basic office duties such as emailing customers/vendors, faxing, filing, and copying.

SKILLS

Experience with:

o Quickbooks o Computers and software in a work

o One-on-one customer service environment

o Cash handling o Faxing, copying, and filing

Kelli L. Bornes

2834 Residence St. Alton, IL 62002 • 618-***-**** • ***********@*****.***

o o

Working in a cooperative environment Completing tasks/projects with little -to-

o Managing and leading others no management

REFERENCES

Faye Brown • Professor at Greenville College • 618-***-****

William Gibson • Former Manager at Sears • 636-***-****

Tracey Alford • Personal-Friend • 636-***-****

Amber Hudson • Former co-worker at Sears/Friend • 760-***-****

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