Customer Service Representative
Resume:
Jenice Sheran
L as Vegas NV 89031
Summary of Key Strengths and Skills
Four years administrative assistance and customer service experience. Above average
verbal and writ ten communication skills. Proficient in MS Windows application including,
Word, Excel, Power Point and Access. I have the ability to work efficiently with minimal
supervision, to demonstrate proficiency in resolving problems with customers internally
and externally.
Accomplishment
Received an award for my excellent usage of Excel to record Collectible Job Order
Received recognition for my hard work and dedication to decrease the planner exceptions
n umbers.
Received recognition for my perseverance in reducing the number on customers on the Cut
i n f lat list Southern California Edison Terri tory
Received recognition from Waste Management for Outstanding Quality Customer Service
Accommodation for excellent customer service at Entertainment Benefit Group
Work Experience
Entertainment Benefits Group June 4, 2012- Current
Customer Service Representative
Answer roaming telephone
Using Processing Order System to place orders
Researches different package to fit the customer needs for their vacation
Create customized vacation packages for customers
Calling Tour company to assist with booking varies tours for guest
Booking Hotel for customer for their vacations
Speak with representative from different venue regarding customers tickets
Use Outlook to send emailed to guest regarding the vacation packages status
On-Time Trucking Company Dec 15, 2008- April 20, 2012
Dispatcher Representative
Answered roaming telephone
Using Pacific Process tools to dispatch order forms
Using telephones, r adios, ACARS, and computers to have drivers report to different
address.
Drafted reports on the monthly routes and vehicle in-take
Took payment for impounded vehicles
Verified insurance information with the Department of Motor Vehicle
Waste Management September 16, 2007 – Nov 16, 2008
(Call Center)
Customer Service Representative
Answered roaming telephone
Using Pacific Process tools to take customer request for service
Starting new service and canceling existing service
Inputting service orders for swaps for broken trash carts
Drafting letter to let new customer know about the service that Waste Management offers
Take payment for services that Waste Management offers
Resume service for customer that have been cut off for non-payment
Issue payment research to find customer payment that has not been post to account
Answered bill questions regarding account
Issued credit and adjustment for customer account
Used Metavante Biller to take payment from customers
Santec July 2006 June 07
(Call Center)
Customer Service Representative
Answered roaming Telephone
Use Order processing tool to complete customer request for new faucets
Use Order process tool to issue return authorization forms for to return defective products
Filled return authorization forms that has been completed
Contact distributors to make sure that there received their shipment from Sanctec
Inspected returned items, from customer that states that items were defective
Volt Temporary Service August-04 July 2007
Southern California Edison-Southbay Planning Department-Administrative Aide2
Answered roaming telephone
Use Meter Process Tool and Customer Service Systems to process orders for services and to
requests to turn off electricity
Assist customer with referrals for new service by completion of customer information package.
Utilize Excel to record Collectible Job Order
Utilized Customer Service System to record field services notes to customer accounts
Copy confidently document to send to corporate office
Performed various copy and filling
Use Meter Process Tool to record Building and Safety final electrical inspection
Use Distribution Project Information System to re-price a work order
Use Distribution Project Information System to package to a work order
Process request for temporary power pole
Use Meter Process tool to correct Planner Exceptions report.
Use MS Access to completed same day/ next day request
Uses of Regional Scheduling Broad to schedule Work Order and make sure that Work Order
have been schedule
Use MS Excel to process complete Cut In Flat report
Take customer payments for work orders.
Send out letters to customer who has not been received inaccurate eclectic bill
Send out turn off letter to customers who are under construction who have un- inspection
electrical panel
Send out letter to customers with a hazardous conditions at their construction site
Constant contact with the Cities and the County of Los Angeles Building and Safety staff.
Constant contact with Edison crew personnel and contracting personnel meter orders.
Education
Gardena High School June 2004
College of the Canyons Current
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