Jenice Sheran

**** ******** **** *

L as Vegas NV 89031

661-***-****

Summary of Key Strengths and Skills

Four years administrative assistance and customer service experience. Above average

verbal and writ ten communication skills. Proficient in MS Windows application including,

Word, Excel, Power Point and Access. I have the ability to work efficiently with minimal

supervision, to demonstrate proficiency in resolving problems with customers internally

and externally.

Accomplishment

Received an award for my excellent usage of Excel to record Collectible Job Order

Received recognition for my hard work and dedication to decrease the planner exceptions

n umbers.

Received recognition for my perseverance in reducing the number on customers on the Cut

i n f lat list Southern California Edison Terri tory

Received recognition from Waste Management for Outstanding Quality Customer Service

Accommodation for excellent customer service at Entertainment Benefit Group

Work Experience

Entertainment Benefits Group June 4, 2012- Current

Customer Service Representative

Answer roaming telephone

Using Processing Order System to place orders

Researches different package to fit the customer needs for their vacation

Create customized vacation packages for customers

Calling Tour company to assist with booking varies tours for guest

Booking Hotel for customer for their vacations

Speak with representative from different venue regarding customers tickets

Use Outlook to send emailed to guest regarding the vacation packages status

On-Time Trucking Company Dec 15, 2008- April 20, 2012

Dispatcher Representative

Answered roaming telephone

Using Pacific Process tools to dispatch order forms

Using telephones, r adios, ACARS, and computers to have drivers report to different

address.

Drafted reports on the monthly routes and vehicle in-take

Took payment for impounded vehicles

Verified insurance information with the Department of Motor Vehicle

Waste Management September 16, 2007 – Nov 16, 2008

(Call Center)

Customer Service Representative

Answered roaming telephone

Using Pacific Process tools to take customer request for service

Starting new service and canceling existing service

Inputting service orders for swaps for broken trash carts

Drafting letter to let new customer know about the service that Waste Management offers

Take payment for services that Waste Management offers

Resume service for customer that have been cut off for non-payment

Issue payment research to find customer payment that has not been post to account

Answered bill questions regarding account

Issued credit and adjustment for customer account

Used Metavante Biller to take payment from customers

Santec July 2006 June 07

(Call Center)

Customer Service Representative

Answered roaming Telephone

Use Order processing tool to complete customer request for new faucets

Use Order process tool to issue return authorization forms for to return defective products

Filled return authorization forms that has been completed

Contact distributors to make sure that there received their shipment from Sanctec

Inspected returned items, from customer that states that items were defective

Volt Temporary Service August-04 July 2007

Southern California Edison-Southbay Planning Department-Administrative Aide2

Answered roaming telephone

Use Meter Process Tool and Customer Service Systems to process orders for services and to

requests to turn off electricity

Assist customer with referrals for new service by completion of customer information package.

Utilize Excel to record Collectible Job Order

Utilized Customer Service System to record field services notes to customer accounts

Copy confidently document to send to corporate office

Performed various copy and filling

Use Meter Process Tool to record Building and Safety final electrical inspection

Use Distribution Project Information System to re-price a work order

Use Distribution Project Information System to package to a work order

Process request for temporary power pole

Use Meter Process tool to correct Planner Exceptions report.

Use MS Access to completed same day/ next day request

Uses of Regional Scheduling Broad to schedule Work Order and make sure that Work Order

have been schedule

Use MS Excel to process complete Cut In Flat report

Take customer payments for work orders.

Send out letters to customer who has not been received inaccurate eclectic bill

Send out turn off letter to customers who are under construction who have un- inspection

electrical panel

Send out letter to customers with a hazardous conditions at their construction site

Constant contact with the Cities and the County of Los Angeles Building and Safety staff.

Constant contact with Edison crew personnel and contracting personnel meter orders.

Education

Gardena High School June 2004

College of the Canyons Current

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