Sales Manager
Resume:
Irving C. McDonald
Yonkers, NY 10701
***************@*****.***
SUMMARY OF QUALIFICATIONS:
. Communicate and respond effectively to clients' and employer's needs.
. Coordinate with Management and takes initiative to facilitate daily
operations.
. Manage employees and projects efficiently per use of time management.
. Apply Organizational and Multi-tasking skills daily to run an
efficient business.
. Ability to adapt to changes quickly in a fast paced environment.
. Develop strong business relationships with clientele and co-workers.
. Use research and marketing tools for business growth and development.
. Filing and multiple Administrative duties.
PROFESSIONAL EXPERIENCE:
Penske Truck Leasing, Elmsford, NY (March 2011 - April 2012)
Rental Management Associate for transportation leasing, maintenance, and
logistic solutions.
. Developed Consumer and Commercial customer solutions to local and
national accounts.
. Managed large inventory of vehicles and fleet productivity.
. Increased profitability in a fast-paced environment.
. Handled Accounts Receivable and other Billing issues.
. Ensured proper maintenance and cleanliness of vehicles.
. Achieved customer satisfaction such as billing and transportation
needs.
. Generated new business leads as well as foster existing customer
rapport.
. Marketed 25 sales and telemarketing calls weekly.
. Resolved accident reports and damages involving existing customers.
. Regulated fuel usage from on-site tank.
Orthonet, White Plains, NY (November 2008 - February 2010---TEMPORARY
ASSIGNMENT)
Provider Services Coordinator for a leading contracted Orthopaedic
Specialty Health Care Benefit management company in the United States.
. Authorized Physical, Speech, and Occupational therapy services for
Health care plans.
. Liaison with Insurance companies and Medical Management Case Workers
to expedite authorizations and Concurrent Review/Discharge Planning.
. Managed Administrative duties such as Network development and
Credentialing.
. Resolved clients' disputes and issues such as billing and claim
payments.
Electronic Systems Plus/Sharp & Panasonic, Valhalla, NY (March 2007 -
April 2008)
Service Advisor for customers in dire need of service on their Sharp,
Panasonic, and Hewlett Packard copiers and printers.
. Advised clients of routine maintenance and cleaning of their copiers
and printers.
. Resolved customer issues over the phone by troubleshooting.
. Communicated and scheduled Field and IT Technicians daily to clients'
locations.
. Maintained strong relationship with clientele which helped our
business grow over 60%.
Verizon, Westchester County, NY (January 2005 - December 2006)
Advertising Account Executive for competitive outside business-to-business
marketing in Media, Print, and On-Line Advertising. Educated clients using
a consultative sales approach.
Sold internet and yellow page products to help Businesses achieve
their advertising goals and return-on-investment above 50%.
Persuaded Pay-Per-Click advertising to clients resulting in 75% of
their business growth.
. Marketed and managed approximately 20-30 outside sales calls per day.
. Communicated with new and existing clients about their Media
Advertising needs.
. Analyzed and proposed other advertising and business development
solutions.
King TeleServices, Queens, NY (November 2002 - September 2004)
Supervisor managed a team of professionals for New York City Government
hotline 311.
. Successfully motivated, developed, and led a team of knowledgeable and
courteous Customer Care Representatives in a fast-paced Call Center
environment.
. Interacted with the Account Manager and Operations Desk to
facilitate daily operations.
. Handled escalation calls for customers with issues and complaints.
. Assisted Quality Assurance by auditing and listening to
representatives' phone calls.
Enterprise Rent-A-Car, Westchester County, NY (June 1999 - April 2002)
Branch Manager/Sales Manager responsible for marketing our service and
product daily to clients and potential customers to generate sales and
revenue. Successfully managed a team of employees in directing a profitable
and efficient business. Operated the most profitable branches in the
region. Ran the fifth highest branch in the New York Group with fleet
growth over 47%.
. Marketed an average of 30-40 outside business-to-business sales calls
monthly.
. Assisted five different branches in receiving top honors for fleet
growth, operating profit, and customer satisfaction above 80%.
. Three-Time #1 Top Salesman in the region for selling coverage 60%
above corporate expectation as a trainee.
. Produced corporate accounts which generated high revenue and fleet
growth.
. Served customers by qualifying clients through proper underwriting.
. Administered clerical duties and escalated Customers' complaints and
issues.
EDUCATION:
State University of New York College at Oswego
Bachelor of Arts in Communications
Studied Media Sales and Programming, Public Relations, Marketing, Radio and
TV Broadcasting.
COMPUTER SKILLS:
MS Word, MS Excel, MS Access, MS Outlook, MS Office, MS PowerPoint,
Internet Savvy, Adobe, Lotus Notes
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