Administrative Assistant Technical Support

Professional Summary

Talented and highly motivated Help Desk Support Analyst skilled in the areas of hardware and

software technical support for network and computer related devices. Knowledge the different varieties of printers

and the principle mechanism of each of them. Ability to identify malfunctioning and low quality output produced by

printers

I effectively provided technical support and guidance to diverse client In and out state (United

health care, John Hancock, staples, Fidelity Investments, etc…) Troubleshooting, installed,

upgraded, and configured network printing. Created, updated, resolve and thoroughly

document all reported problems.. Competent in interacting with the customers and resolving their queries

patiently. Quality conscience individual with an eye for detailing and accuracy

IT Technical Skills Broad-

Based Skills

Work Experience

Work Market Platform: In State/ International Sep-2010/ Present

Field Engineer

• Responsible for maintaining over 75 different clients printer related problems.

• installed, configuring and troubleshooting many software and hardware issues

• Responsible for POP/de-installing large industrial and enterprise printers, documenting,

cleaning and testing the printers.

• Responsible for packaging the return parts with the supplied box and shipping label,

either need to drop off the parts to the appropriate shipping station or leave with the End

User if they have a daily pick-up.

Sullivan & Cogliano: Waltham, MA Sep-2007/ Present

IT Consultant

• Traveling across the country between CVS pharmacy and TD bank stores for refreshing

project

• Installed, configured, troubleshooting of networking components on Dell and HP

workstations and servers.

• Installation, configuration and troubleshooting network infrastructure hardware such as

Cisco hubs, switches, routers, sonic firewalls, cabling and network termination points.

• Troubleshooting and repair/replacement of all PC/ servers hardware components and

peripherals

• Performed user account creation, deletion, and configuration on Server 2000 and

Server 2003. .

• Troubleshoot and repair any connectivity issues between AD and related products like

Exchange 2003

The Home Depot Jul-2003/ Jul-2006

Qualified Electro-Mechanic/ Automatic fire control

• Inspect service of small engine oil, hydraulics, and hydrogen related systems.

• Repaired/replaced electronic systems and components to ensure rental equipment’s

were in safe operational limits

• Inspected and tested fuel for contamination for small engines.

Link World: Dallas, TX Feb- 2000/ Feb-2002

Systems Technician/Computer Tech

• Troubleshoot and diagnose problems on Dell workstations and printers.

• Inventory of all desktop workstations, printers, and monitors to determine obsolete

equipment.

• Assembly of parts and integration to subassembly using hand tools and power tools.

• Read blueprints to determine component parts and assembly sequence.

• Review project instructions and specifications to identify modify and plan requirements

fabrication, assembly and testing.

• Discuss changes in design, method of manufacture and assembly, and drafting

techniques and procedures with staff to coordinate corrections.

• Marked items for acceptance or rejection, records test results and inspection data, and

compared findings with specifications to ensure conformance to QC standards.

Fry’s Electronics: Dallas, TX Nov-1998 / Feb-2002

Technical Support

• Performed installation and manual walk-through, program initialization, printer

configuration, review program features and functions

• Utilized Oracle based Scopus and Vantive Database to log customers calls and enter data

on problematic issues

Administrative Assistant

• Operated office equipment such as fax machines, copiers, printers, phone systems,

and use computers for spreadsheet, word processing, database management, and

other applications.

• Answered telephones and give information to callers, take messages, or transfer calls

to appropriate departments.

• set up and maintained member service records and other related material.

Education

Sep-2000/ May-2002 - Richland College, Dallas -TX

Computer Network & A+ Certification Dell, Xerox & HP certified

1994-1997-Astem Technical Institute, Paris-France

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