Customer Service Sales Experience, Logistics and Transportation Exp

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Linford Duffus

*-** ****** ** *****

Brampton ON L6V 3C6

(H) 905-***-****

Email: *********@*******.***

Work Experience

|UPS Logistics Canada |Apr 2002 - Mar 2010 |

Mississauga, ON

National Dispatcher

. Tracked and traced good across country.

. Set up and initiated goods for cross border shipping using PAPS.

. Investigated and tracked missing goods and goods in transit.

. Excellent customer service to major clients.

. Dealt with customer complaints and inquires.

. Set up and initiated routes for customer orders.

. Delegated orders to drivers.

. Delegated and outsourced jobs and orders to external vendors when

needed.

. Planned routes for drivers for common and special deliveries and

pickups.

. Managed 20 drivers on a daily basis.

. Dealt with driver issues and complaints.

. Updated all information pertaining to the job in our system (i.e.

customer problems, driver problems, signatures, service failures, and

driver cost records.).

. Used outside resources such as PC Miler, internet for effective cost

evaluations for jobs.

. Created training modules for employees to optimize the use of clients

systems.

. Customer serviced major client accounts; NCR, Hewlett Packard, Dell,

Cisco, Sun Microsystems, GE Medical.

Supervisory Experience

. Handled, delegated, had responsibilities and duties of supervisor when

supervisor and lead head were unavailable.

. Supervised a team of 10 employees.

Warehouse Experience

. Worked as a Shipper, Receiver.

. Helped with inventory updates.

. In house certification of Walkies, Cherrypicker, Forklift, Dock

stocker.

. Moved from Warehouse to front office within company.

|Dynamex Canada Inc. |Jun 2001 - Oct 2001 |

Mississauga, ON

Inside Sales Representative

. Regularly updated and maintained client database with the aid of a

weekly call list.

. Eagerly sourced new potential clients outside database via internet

and yellow pages.

. Provided clients with valuable information such as price quotations

for profitable decision making according to their particular needs.

. Customer serviced clients for issues and job satisfaction.

. Negotiated prices with clients.

. Liasoned with dispatch for timely orders and pickups.

. Maintained Sales targets and goals for the company.

. Played an integral part of the Sales and Customer Service team.

|Wedge Paper Products Ltd. |Sept 1999 - Jun 2001 |

Mississauga, ON

Inside Sales Representative

. Conducted preliminary market research of paper market and discovered

an area with great potential to take an advantage of and developed a

marketing plan with complete market analysis to foresee a future

expansion of the company into the United States market.

. Liasoned directly with product vendors to help source the highest

quality and competitively priced products.

. Accurately set price margins as well as calculated and determined

special price levels for clients according to their volume and

frequency of purchases.

. Negotiated prices with current and potential new clients.

. Met directly with clients to discuss inquires and concerns relating to

specific products.

. Coordinated the timely distribution procedures of products dispatched

to clients.

. Assisted in account collection procedures to help enforce timely

payment of account balances.

. Regularly updated and maintained client database.

. Periodically sourced new potential clients outside database via

internet.

Education

|Centennial College of Applied Arts and Technology | |

|Scarborough, ON | |

BA Diploma - Business Administration Graduated

BA Diploma - Marketing Graduated

H & R Block Tax Preparation Course Level 1

Brampton, ON

Certificate - Income Tax 1 Sept 2011 - Dec

2011

Volunteer Experience

. Volunteered at local soup kitchen. Assisted with the preparation of

food packages and service of food to clients.

. Volunteered at BNRC (Brampton Neighborhood Resource Centre) to set up

Youth and Adult programs.

. Volunteered at Peel Police Diversity Basketball Tournament.

. Assisted church youth group with the coordination of community

basketball tournament for at risk youth.

. Tutored students in grades 7 and 8 in areas of English and

Mathematics.

Skills

. Proven Leadership and demonstrated ability to work effectively in a

team-based environment by providing assistance to team members based

on process knowledge, work experiences and personal competencies.

. Superior customer service skills demonstrated by my ability to provide

solutions and resolve issues

. Demonstrated decision-making ability with strong problem solving

skills

. Notable multi-tasking skills with the ability to work in a fast-paced

environment

. Strong verbal and written communication skills in English

. Able to work independently under little or no supervision

References Available upon Request

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