Customer Sales
Resume:
JOHN C MENDES
* ****** **, ******, ** ***** 617-***-****
*****.****@*****.***
________________________________________________________________
EDUCATION
2011
Porter Chester Institute
Computer Networking Technology
RCC
1994
Liberal Arts
Experience
Staples
June-2012 - Present
Sr. Certified Tech
Assist SM or GM (in LCOM) with hiring, training, coaching, developing
other Certified Techs. Peer coaches Certified Techs on how to position and
sell services. Encourage and model accountability for exceeding customer
and sales expectations.
Championed Technology selling programs; Exhibit Staples Selling behaviors
in all interactions and communications with customers, associates and
management and coaches team of associates to do the same; Achieve all
sales & Technology satisfaction goals. Respond and resolve customer
requests and concerns.
Responsible for ensuring all operational policies and processes are
followed (i.e., PC Intake through pickup process). When possible, delegate
operational tasks to Certified Techs. Active in technology department
associate scheduling process. Current on new technologies, products and
services.
Porter Chester Institute
January 2011-February 2012
Help Desk Support Specialist
Provide first-level contact and problem resolution for all users with
hardware, software and applications problems. Resolve as many user-reported
problems as expertise permits using available tools and following
procedures and policies for the handling of support cases. Uses advanced
troubleshooting skills. Courteously obtain and convey concise problem
information for external and internal service personnel. Provide accurate
and timely logging of problems and resolution for problems in the Clarify
problem management database. Escalate problems as appropriate following HD
procedures. Act as a liaison between customers and internal support staff
to assure accurate problem interpretation. Maintain communications with
customers during the problem resolution process. Solve problems on Windows
and Macintosh platforms with equal proficiency. Perform HD expeditor
functions as assigned.
TNCI
April 2006- September 2010
Provisioning Specialist 1
Responsible for the implementation of activations order entry procedures.
Supervised thought/action/responsibility perform as an internal service
function to handle account entry into IDI, order scrubbing, provisioning of
long distance services, toll free provisioning, daily auth and batch
processing and Customer file maintenance.. Ensure that long distance orders
are completed within the SLA of 2 business days. Ensure that paperwork is
complete and up to date. Ensure that orders are accurately entered into IDI
shell account, ANI, calling Card,, conferencing, toll free. Confirm EMU
calculations, confirm that accounts requiring credit approval have been
approved prior to account activation. Enter customer credit information
into IDI when provided by Credit / Collections (SBX and D&B scores)
Blauer Manufacturing
Feb 2004-April 2006
Customer Care
Provide delivery and order status information to customers
Provide pricing and availability information,
educate end users on specific corporate requirements and procedures
Respond to all inquiries and deliver appropriate information or referral.
Provide speedy and thorough resolution to customer issues and problems
Communicate to team members and CS management all and any updates
Log to ensure proper and accurate information is available to all
associate. Process customer orders
Maintain accurate and updated information for customer accounts
Edit customer orders to ensure accuracy
Justice Resource Institute
June 2002-Jan 2004
Direct Care Counselor
Responsible for fulfilling counseling, advocate, security, supervision and
responsibilities. To Project a healthy, positive role model and help
maintain a safe, secure living environment in which the therapeutic process
may take place.
References
Jack Tavares:
Kopin Corporation
]Adalberto Teixeira:
Deputy Director Youths and family
City Of Boston
Jeff Cahill:
Supervisor-TNCI
Tanisha Little:
Supervisor-TNCI
Thank you,
John Mendes
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