Medical Assistant Customer Service

LAKISHA Y. WILLIAMS

*** ******** ****** *****, ******, GA 31322 843-***-****

*****************@*****.***

SUMMARY OF QUALIFICATIONS:

Nine years of experience in the Health Care, Customer Service, and

Insurance industry. Organizational, Positive attitude, Good work ethics

and excellent Oral and written communication are just a few of the skills

that I possess. I am Efficient and work well with others while working well

independently. Excellent verbal and interpersonal skills with the ability

to multi task in various situations. Proficient in Microsoft Office,

Electronic Medical Records, Misys/Tiger Computer Systems and 10 key data

skills, and the ability to utilize automation systems. Experience in

scheduling, answering telephones, filing and, data entry. Comprehensive

understanding of compliance and HIPPA regulations.

PROFESSIONAL EXPERIENCE:

Pee Dee Gastroenterology Associates September 2009 -

July 2011

. Collecting and updating New patient History and Physical for office

appointments as well as assisting doctor with follow-up visits

.EEEEEEEE Coordinate referrals as instructed to MUSC and Duke

.EEEEEEEE Coordinate treatment for patients with Inflammatory Bowel Disease

and Hepatitis C (i.e. Cimzia, Remicade, Humira and Peg interferon and

Ribavirin)

.EEEEEEEE Schedule patients for Colonoscopy and/or

Esophagogastrodudenoscopies

.EEEEEEEE Confirm and Maintain Outpatient Procedure Schedules

.EEEEEEEE Order and maintain clinical supplies and inventory

.EEEEEEEE Full knowledge of Misys/Tiger EMR

.EEEEEEEE Submit preauthorization for formulary drug coverage

.EEEEEEEE Breath/ H Pylori Testing

Pee Dee HealthCare February 2007-August

2008

(Phlebotomist)

Darlington, SC

. Proficient in venipucture blood collection and capillary techniques

for all age groups.

. Performs such tasks as, urine drug screen collections, paternity

collections, breath/saliva alcohol testing, LCM/Cyber Tools, Test Cup, and

pediatric blood collections.

(Registered Medical Assistant)

Hartsville, SC

. Triage Medical Patients for office visits and Coordinated

appointments for referrals

. Phoned in Prescriptions, answer phones and Schedule appointments

. Update Patient Health Information and Administered medical Injections

. Pulled/Faxed Medical records requests

. Patient Care, Phlebotomist

. Experience with Electronic Medical Records

. Completes request for prior authorizations

(Internal Audit)

Darlington, SC

. Research patients chart to ensure patient have Lifecare (Bloodworm,

Echo and Ekg's) in a timely manner, in accordance to diagnosis codes

submitted by physicians.

(Scheduling)

Olanta, SC

. Scheduling Referrals/Tests for patients per provider or patients

requests.

. Submitted preauthorizations/precertifications for scheduled

appointments in accordance to patient's insurance requirements.

. Inquire about preauthorization for formulary drug coverage for

patients.

. Assist patients with Communicare (Patient Assistance Program).

Nova Medical & Urgent Care March 2006-

December 2006

(Registered Medical Assistant)

Leesburg, VA

. Triage Medical Patients for office visits in a timely manner

. Update pt (PHI), CLIA and Phlebotomy-CBC in house testing

. Replenished medical supplies in exam rooms, while performing Opening

and Closing office procedures

. Annotated all Lab/X-ray report results and performed Drug Testing

(BAT, Hair collection, DOT and NON-DOT)

. Follow-up for all messages and phone calls

Carolina's Medical Alliance September 2005-

Feb 2006

December 2008-September

2009

(Lake City Medical Clinic, Griffin Family Practice)

Registered Medical Assistant (PRN-Float Pool)

Florence, SC

. Triage Medical Patients for office visits and Coordinated

appointments for referrals

. Update (PHI) Patient Health Information patient's medical charts and

Administered medical Injections

. Phoned in medical Prescriptions, answer phones and Schedule

appointments

. Filled/ pulled charts, updated charts with current dictations

. Retrived/Faxed Medical records requests

. Updated patient (MSP) Medicare Secondary Payer and Insurance

Information

. Clinical As needed-Triage patients and update PHI

. Updates patient demographic on Misys- healthcare system -Medic

Wellstar Health Systems October 2004- September

2005

(Marietta Pulmonary Medicine)

Registered Medical Assistant/X-Ray Technician

Marietta, GA

. Performing chest x-rays, oversee all areas involved with films

. Maintain x-rays manual, logs and dosimeter badges

. Filing and pulling charts for "crossreads/overreads"

. Mail out films and maintain incoming films

. Adjusting x-ray equipment and selecting film for proper exposure,

voltage, and current in accordance with radiation safety procedures

. Explaining x-ray procedures, positioning/immobilizing patient for

procedure and evaluating radiographs for technical quality.

. Produces radiographs (x-rays) to aid in the diagnosis of medical

problems.

. Trained all employees in procedures and positioning involved to

ensure 100% accuracy

Atlanta Medical Care May 2003-June

2004

Back Office Nurse/Registered Medical Assistant

College Park, GA

. Administration of Medicine, Stress Test Technician, EKG, Updated PHI

. Liaison between doctor, patients, and Pharmaceutical Representatives

. Phlebotomist, X-Ray Tech, Bone Density Tech

. Streamlined all Back Office Operations in a timely matter

. Scheduled appointments, answered phones, pulled and filed charts

. Minimal Insurance Verifications

. Performs procedures (i.e. EKG, spirometry, breathing treatments,

suture removal, wound dressing, vision-hearing tests and urine dip) and

medication administration according to scope of practice and HCP guidelines

. Complete and update immunization forms

Blue Cross Blue Shield of SC June 2001-July

2002

Third Party Liability Claims Specialist

Florence, SC

. Managing subrogation and workers compensation cases which includes

investigating accidents, identifying sources of recovery, asserting

subrogation liens, identifying and monitoring injured party's accident-

related diagnoses and paid claims totals, analyzing claim data and provider

billing activity to determine when treatment ceases and negotiating

recoveries within authority levels.

. Responding to complex claims in writing and by telephone with policy

holders, third party insurers, and other parties of interest.

. Conducting case and issue specific research to ensure cases are

managed in accordance with laws and regulations.

. Processes a variety of customer transactions that involve suspended

claims, adjustments, and other customer inquiries due to missing

information, other party liability, nonstandard pricing, and other special

circumstances.

EDUCATION

Georgia Medical Institute, Jonesboro, GA

Registered Medical Assistant

Graduated -June 2003

Florence-Darlington Technical College

Medical Billing Graduated -2000

Lakisha Y. Williams RMA

843-***-****

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