Customer Service Director

Emily Paul

** ******* ***** **** ****, IA *****

Phone: 319-***-**** Email: ************@*****.***

Education May 2012

The University of Iowa, Iowa City, IA GPA: 3.41/4.00

B.S. Integrative Physiology GPA: 3.11/4.00

Minor: Psychology GPA: 3.86/4.00

Dean’s List: May 2010/December 2011/May 2012

Work Experience

Customer Representative, Team Lead February 2009-September 2012

University of Iowa Billing Office, Iowa City, IA

• Supervised other employees throughout the completion of student financial aid and other loan documentation projects

• Handled 100+ customer calls concerning billing for tuition at the University weekly

• Trained all new employees in customer service along with project and office roles

Customer Service, Wedding Coordinator

Molly’s Cupcakes, Iowa City, IA August 2012-Present

• Coordinated all wedding tastings for clients as well as filling the orders for their weddings and making deliveries

• Completed daily customer orders and collected payments in a professional manner

• Conducted complimentary wedding cake tastings for possible clients

• Participated in closing the shop after every shift including cleaning and getting shop ready for the next day

Physical Therapy Tech May 2010-July 2012

Midwest Physical Therapy, Coralville, IA

• Assisted therapists with post-appointment patient treatment including ultrasound, heat and ice

• Collected patient insurance payments at conclusion of visit

• Reserved and confirmed patient appointment times upon completion of appointment

• Organized client insurance files and prepared charts for therapists daily

• Maintained professionalism of business by cleaning rooms and laundering linens

Volunteering

Camp Director and Counselor June 2009-August 2012

Camp Heart Connection, Boone, IA

• Monitored cabin of 12+ girls who have battled cancer or who are family members of those who have battled cancer

• Acted as liaison for counselors when questions or concerns arose throughout the week

• Organized and executed daily camp events and managed activities during the week

Director April 2009-April 2012

University of Iowa River Run

• Controlled and adjusted registration database for the race using Excel

• Organized registration day layout for room on day of race

• Helped raise over $7,000 over four years for Uptown Bill’s Small Mall, which gives jobs to mentally and physically disabled

individuals

Family Programming Chair, Family Relations August 2008-April 2012

University of Iowa Dance Marathon

• Supervised 40 people during planning of 6 events for Dance Marathon families

• Coordinated with many different venues to organize large events for families involved with the organization

• Constructed and designed room for 1,000+ family members to gather in during event put on in February

• Coordinated with other chair and director positions to continue providing financial and emotional support for families affected by

pediatric cancer.

Volunteer, Inpatient Rehabilitation Unit, St. Luke’s Hospital February 2011-May 2011

Volunteer, Adult Leukemia and Bone Marrow Transplant Unit, University of Iowa Hospitals and Clinics

February 2009-May 2009

Volunteer, Iowa City Public Library February 2009-May 2009

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