Customer Service Technician
Resume:
Chau Nguyen
*s*** Washington Street, Darien, IL 60561
***********@*****.***
EDUCATION
Berkeley College – New York, NY
Candidate for Bachelor of Business Administration Degree (BBA)
Major: Management
Expected Graduation Date: Spring 2010
Courses Included:
Managing for Change
International Business
Special Topics in Management
Business Strategy and Policy
Awards/Achievement:
International Grant 2006-2007
EXPERIENCE
December 2004-2005:
-Sales Associate /Cashier at Hoan Thang- motorcycle brakes, HCM City, VN
Greeted and assisted customers with selections
Addressed customer service issues
Handled point of sale transactions.
Contacted and received products orders from customers through telephone calls and
emails
Scheduled appointments for job interviews
Opened and closed office daily
January 2006 –November 2009
Nail technician at Beauty Salon, Brooklyn, NY
Perform services such as manicures, pedicures, and nail enhancements
Cultivate new guest relationships and ensure the retention of existing clients
Assist clients in the selection of additional retail products for home care
April 2010 - June 2010
Office Assistant at American Diabetes Association (ADA) in New York as an intern
Perform services: phone calls, diabetes information to customers, contact companies’
directors for donations and events
Participate to the diabetes events, health care: respond to customer's diabetes questions,
nutritional food and how to improve their healthier life style
Attend to classes which improves skills and knowledge of diabetes information as a part
of job
Meeting with co works in national worldwide through webs for updating information.
July 2010 - July 2011
Nail technician at Famous nails Salon, Willow brook, Illinois
August 2011 – April 2012
Office Assistant at NTI Sterling -design and manufacturers of indoor electric signs
Perform services: contact customers and answer their questions about electric sign
o
products, receives products orders
Planning orientations for new workers, company’s information, collect resumes and
o
contacts
Meeting with co works, boss for updating information, business selling plans and so on
o
Schedules time and shifts for workers, handles complaints in and out
o
Financial transactions handler
o
May 2012 - currently
Nail technician at Magic Nails Salon, willow brook, IL, 60527
LANGUAGUES: English, Vietnamese
SKILLS: MS Office 2007 (Word, Excel, PowerPoint, Access), Photoshop
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