Customer Service Sales

LANELL K. PORTER

**** * ********* **** **** Beach,California 90805

Home: 562-***-****• Cell: 562-***-**** • Email: ********@*******.***

OBJECTIVE: A position in customer service.

EDUCATION: Paramount High School, Paramount, CA Diploma

Took Magnet classes.

Cerritos College, Norwalk, CA - 8/06 - Present

Surgical Nursing Program

SKILLS: • Work well with all types of people.

• Good telephone etiquette.

• Provide excellent customer service.

• Punctual.

• Excellent communication skills.

• Work well under pressure.

• Skilled in problem solving.

• Adept in Microsoft Word, Excel, and PowerPoint.

• Type 50 per minute.

• Always give 110% to everything.

EXPERIENCE:

1/08- 10/11 Ribbon in the sky family daycare Long Beach,CA

1/07 - 2/07 VECTOR CUTCO CORP., Long Beach, CA

Sales Associate (Seasonal position)

Called prospective customers and sold the advantages of our cutlery products. Made phone verifications and appointments with the goal of making the sale

06/06 - 11/06 UNIVERSAL CITY STUDIOS, Universal City, CA

Show Controller (Seasonal position)

Met and greeted guests, and accompanied them to their seats. Gave directions for various locations in the park. Escorted guests to their destination, when needed.

02/05 - 12/05 CML MEDICAL CLINIC, Paramount, CA

Medical Assisting - Back Office (Internship)

Duties included lab work on patients, taking vital signs, and MRIs. Answered phones and did filing. Set up appointments. Wrote prescriptions for doctor’s signatures.

Received Medical Assistant Certificate (460 hours)

01/08-09/11 RIBBIN IN THE SKY FAMILY DAYCARE, LongBeach,CA

DAYCARE AST Duties includes potty training teaching letter counting making lunch and dinner trips, after school help with math and reading

3/10-9/11 SEARS Longbeach C.A in store promotons

Called prospective customers and sold the advantages of our home improvement products. Made phone verifications and appointments with the goal of making the sale

06/11-/07/12 Babies R Us Sales Associate/registry

Helped customers with updating and making registry also making sales with the latest baby item.

02/05 -08/09 home care provider for 90 year old man with type 2 diabetes duties such as making meals cleaning helping with reading, going for walks helping with meds,and assisting with doctor visits and also helping with baths and showers.

REFERENCES: Available upon request.

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