Customer Service Security

NICOLE M. PODMOKLY

Maple Drive, *A

Rosemont, IL 60018

Cell 773-***-**** – H 847-***-****

CAREER OBJECTIVE

Employment with a progressive department where I can put to use the knowledge I have acquired in the criminal

justice field and demonstrate my management, organizational, and human relation skills and abilities.

WORK HISTORY

A&R Security, Lombard, IL March, 2009-Oct., 2012

Security Officer

• Patrol (foot or mobile) and monitor FedEx properties for unauthorized persons. If needed, redirect or escort

from property.

• Maintain a professional and courteous relationship with the public and law enforcement agencies.

• Initiate incident reports covering specific types of security situations or incidents and submit to supervisor

• Ensure the safety of FedEx property, visitors, employees, and contractors.

• Monitor all visitors and staff for proper identification.

• Enforce and maintain visitor control in accordance with FedEx regulations regarding deliveries.

• Check for hazards and unsafe conditions.

• Enforce parking restrictions on warehouse premises.

• Ensure current city, state, and federal laws and regulations are enforced with regards to the FedEx Warehouse.

VILLAGE OF ROSEMONT

Auxiliary Police Officer, Village of Rosemont, IL March 1, 2000-April, 2009

Direct traffic, control crowds at local events for concerts and shows, (Donald Stephens Expo Center, Rosemont

Theater, Rosemont Park Districts, Allstate Arena) enforce all city and state laws without prejudice of favoritism. On

call 24/7, Prisoner Watch/Matron Duty.

RELATED EXPERIENCES

• Provide variety of security services for concert crowds ranging from 5,000 to 18,000 patrons

• Control access to client facility through the admittance process

• Provide a safe, courteous, respectful and pleasant interaction with each client, employee and visitors

• Communicate in a manner that is open, honest and responsive in all situations

• Thoroughly inspect visually and through voluntary searches, patrons and their belongings prior to entering the

theater

• Secure all areas with limited to no access including the state, performer’s rooms, and the press/media areas

• Assess and resolve patron situations

• Prepare logs or reports as required for site; write reports and enter information using standard grammar

• Observe and report incidents or suspicious activity to supervisors, management, life/safety personnel

authorities

• Respond to incents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency,

hazardous materials, inclement weather, and other incidents or conditions following procedures established

for the site

• Interact effectively with individuals from various socio-economic and diverse backgrounds

• Act to ensure that all property removal is conducted within appropriate policy requirements and in accordance

with client standard

• Carry out specific tasks and duties of a similar nature and scope as required for the assigned site

• Monitor entrances and exits; act to prevent unapproved or unlawful entry

• Patrol assigned site on foot or in vehicle; check for unsafe conditions, hazards, unlocked doors security

violations, mechanical problems, and unauthorized persons

• Protect evidence or scene of incident in the event of accidents, emergencies or security investigations

• Guard prisoner/prisoners (female) in lock-up until their scheduled hearing

QUALIFICATIONS

Possess ten plus years of experience in Law Enforcement as a certified Auxiliary Police Officer in Rosemont, Illinois.

Patrol facility or main post as instructed and serve as a general security presence and visible deterrent to crime rule

infractions; detect suspicious activities and watch for criminal acts or client rule infractions at or near assigned post

which may be a threat to the property, client or employees at the site. Report all incidents, accidents or medical

emergencies, such as medical and bomb threats; and to alarms such as fire and intrusion by following emergency

response proceedings.

Participate in traffic control, training in Basic HazMat/Terrorism situations. Matron watch and training. Training in

law enforcement and performing jail-related duties. Completed an extensive course in firearms training and the use of

deadly force. Completed courses in human relations to obtain a better understanding of human nature. I have obtained

knowledge of the criminal justice profession.

SECURITAS SECURITY SERVICES INC. April, 2008 – March, 2009

Security Officer, Lincolnshire, IL

• Observe and report activities and incidents at my assigned client site

• Provide security and safety of client property and personnel

• Monitor entrances and exits

• Secure all areas with limited to no access

• Make periodic tours to check for irregularities, patrol assigned site on foot or in vehicle

• Prepare logs or reports as required for site

LICENSES AND CERTIFICATES

Rules & Regulations, Chapter 38 & Criminal Law, Officer Survival, Crime Scenes, Court Appearances, First Aid,

Report Writing, Terrorism-Basic Concepts, Traffic Control, Crowd Control, PR-24-OC, Use of Force, Law of Arrest,

Evidence Preservation, Public Relations, Handling of Juveniles, 40 hours State Certified Weapons Class, Community

CPR/AED training, May 1995

Law Enforcement-Completion of ILETSB Certified Mandatory Firearms Training Course, 2000, 01, 02, 03, 04, 05, 06,

07, 08.

University of Illinois Fire Service Institute-Completed Terrorism Concepts, January, 2002

Certificate of Achievement-Proper Lock-Up Procedures for Female Arrestees In-House, June, 2000, 01, 02, 03, 04, 05,

06, 07, 08.

Certificates of Achievements-Use of Force In-House, 2000, 01, 02, 03, 04, 05, 06, 07, 08.

TARGET, INCORPORATED-Rosemont, IL Sept., 2006-January 2007

Seasonal Cashier/Customer Service Desk

Supported Target by delivering exceptional service to all customers who walk through their doors (Received letter of

Accommodation from store Manager).

SPEEDWAY GAS STATION-DEERFIELD, IL March2001 – December 2001

Cashier/Gas Attendant

• Provided cashier duties and gas attendant duties for Speedway Station

• Secured balance before and after starting day in cash drawer

• Provided a smile and customer service to each and every person who entered our facility

• Provided training for new cashiers and attendants

• Conducted age requirements on those who were buying products which and ID was required

• Handled emergencies that arose with care and complete confidence

• Made sure that the store was clean and efficient in every way possible

Plainview Inn, Schiller Park, IL January 2002 – Aug. 2006

Bartender/Cashier

• Provided optimum customer service in an establishment that serves 100+ patrons during peak business hours

• Train new bartenders in customer service skills, money transactions and conflict resolutions

• Conduct identification checks to insure legal entry, assist crowd control and security service

EDUCATION

Howard Taft High School, Chicago, Illinois

I received my diploma in June, 1998. Participated in school functions such as, JROTC.

PERSONAL DATA

I am dependable, hardworking, conscientious person who enjoys family, sports and music. Work well with the public

and in stressful situations. I have my FOID AND PERC CARDS.

REFERENCES

References and transcripts will be provided upon request.

Contact this candidate