Customer Service Sales
Resume:
Cassandra Hunter
Richmond, VA *3235
************@*****.***
Objective: To obtain a position that will allow me to utilize my customer service, management, sales, and computer skills while enriching the lives of others.
Skills
Excellent communication and multi-tasking skills developed from previous experience. Excellent management, sales and customer service skills. Strong leadership and motivational skills. Strong ability to take necessary actions in tasks when required. Proficient at taking inbound and outbound calls in a call center environment .Crossed trained in retail and telephone sales. Proficient in Excel, MS Word, PowerPoint, Windows NT, Quicken, and Microsoft Office. Excellent research, auditing, and processing, skills. Excellent filing, printing, and faxing skills. Excellent at building and maintaining customer relationships and trust. Strong organizational skills and listening skills.
Education
04/1998-06/2000 - Associates Degree - Information Technology - Bryant & Stratton College Richmond, VA
Professional Experience
05/2010-Present KFC/TACO Richmond, VA
Assistant/Manager
• Assist in achieving sales growth through maintaining the highest standards in quality
• Provides coaching and direction to the restaurant team to take action and to achieve operational goals
• Motivates team members to exceed customer expectations with food and friendly service in clean surroundings
• Place weekly food orders, make daily bank deposits, and maintains food and labor costs
• Uphold company policies by setting example and following rules and regulations
7/1998 -05/2010 WACHOVIA BANK Richmond, VA
Customer Service Associate/ Coach/ Collections/ Loan Serving
• Hired as a personal associate but promoted to the loan division to help collect overdue loans payments
• Took multiple calls in a fast place call center and was named employee of month several times.
• Successfully coached team to continuously meet and surpass company sales goals
• Used customer service skills to respond to customer and co-worker questions about products
• Informed customers about services, benefits, and products available and assessed customer needs
• Monitored calls to ensure that associates followed policies, procedures, scripts, and granted quality service
• Responded to telephone inquiries and gave customers solutions on how to make loan payments
•Prepared reports and analyzed them to determine what solution worked for customers
• Made outbound calls to customers to inform them of payments not received and deadlines
Reason for leaving: (Department closed due to bank merger)
7/1995 - 7/1998 T.G.I FRIDAY’S Richmond, VA
Kitchen Manager
• Responded to guest food issues in person taking all appropriate actions necessary to satisfy the guest.
• Maintained proper inventory levels and accounting for every week
• Supervised and motivated crew members to exceed customers’ expectations
• Enforced health and safety standard by checking food temperatures and rotating products
Reason for leaving: (to pursue a college degree)
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