Customer Service Assistant

Michelle Angelique Delk

**** *********** ****** *.*. Atlanta, Georgia 30316 770-***-**** *********@*****.***

Enthusiastic & Experienced Animal Lover seeking employment in the Pet Care Industry

Professional Experience & Skills

Pet Grooming & Care

• Attend to 40+ pets per day and assisted doctor with the healthcare of patients

• Maintained a healthy and clean environment for pets while boarding and hospitalization

• Walk and feed all patients boarding

• Administered general vaccinations and medications to patients

• Conducted 30-45 minutes daily of play time with all boarding patients

• Checks pets for parasites and other skin related issues and makes treatment recommendations

• Maintains pets appearance and hygiene through regular teeth brushing, nail clipping, bathing,

shampooing, breed standard shearing, hair brushing,

Clerical

• Maintains a balanced schedule between multiple work locations

• Provides reminders for current customers

• Confirms appointments and makes schedule adjustments as needed

• Prepared and filed legal documents for all court cases

• Research cases for lawyers

• Assisted Lawyers with Jury selection

• Operates computers, copier, fax & phones with ease

Customer Service

• Happily greets customers, makes inquires and answers customer questions

• Maintains a clean and organized work environment

• Listens to client needs/wants and develops a plan to obtain customer satisfaction

• Evaluates customer issues and determines necessary plan of action

• Accepts and processes various forms of payment

• Develops sales and marketing strategies to increase clientele

• Makes purchase suggestions to clients to improve animal comfort and appearance

• Assisted fellow staff members with duties

Employment History

Pet Groomer Village Vets Veterinarian Hospitals 06/2008-09/2012

Pet Groomer/Receptionist Sarah’s Groom Room 05/2005-06/2008

Receptionist/Vet Assistant East Atlanta Animal Clinic 01/2003-05/2005

Receptionist/Vet Assistant Glenwood Small Animal Clinic 08/1999-01/2005

Server/Expo Runner Applebee’s Restaurant 09/1999-12/1999

Kennel Technician Shannon Animal Hospital 01/1999-08/1999

Kennel Assistant Pets R people Too 05/1998-01/1999

Legal Assistant/ Receptionist Axam and Associates Law Firm 12/1996-05/1998

Educational Background

International Academy of Pet Design Certification in Pet Grooming 2002

Michelle Angelique Delk

1278 Poplarcrest Circle S.E. Atlanta, Georgia 30316 770-***-**** *********@*****.***

References

D’Artonya Graham Atlanta, GA 404-***-**** *************@*****.***

Marcus Collins Lithonia, GA 678-***-**** *******@*******.***

Gwen Bailey Riverdale, GA 770-***-**** ******@***.***

Dr. Brian W. Wyatt Atlanta, GA 404-***-**** w *******@*********.***

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