Human Resources Customer Service
Resume:
Monica Chavous Hall, PHR
*** ***** ********** ****** ****** 267-***-****
Lansdale, Pennsylvania 19446 ********@*****.***
SUMMARY
A fast-paced, high-volume Human Resources Professional with significant recruiting experience of
exempt and non-exempt positions for several disciplines. Has the ability to meet multiple deadlines and
work under high levels of pressure. Enjoys and thrives in diverse environments. Works independently, a
team player and highly motivated.
EXPERIENCE
Pew Charitable Trusts, Philadelphia, PA September 2005 to June
2011
Senior Specialist, Recruitment November 2007 to June
2011
Recruits both exempt and non-exempt personnel for temporary and direct hire positions; is involved in
all aspects of the recruiting lifecycle. Responsibilities include but are not limited to:
Provides exceptional customer service and detailed follow up to managers, candidates, agencies and
•
Human Resources
Meets with managers to help determine the needs of the department and develop a recruiting strategy
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Staffs and manages temporary personnel
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Presents a diverse pool of candidates to hiring managers
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Utilizes multiple mediums for posting the needs of the client and utilizes various sourcing methods
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Manages floater administrative staff
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Qualifies, tests and interviews candidates
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Checks references
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Negotiates and extends offers of employment
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Contract Recruiter September 2005 to
October 2007
Recruited both exempt and non-exempt personnel for temporary and direct hire positions; was involved
in all aspects of the recruiting lifecycle.
Becker Staffing Services, LLC, Bala Cynwyd, PA March 2005 to August
2005
Executive Recruiter
Recruited for both contract and direct hire placement. Primarily recruited exempt professionals for
multiple disciplines. Consistently met monthly placement goals. Specific responsibilities included:
Interfaced with clients directly in reference to candidates and job requisitions
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Cold called for leads for both candidates and new business
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Checked references of all qualified candidates
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Performed interview and resignation preparation of candidates
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Negotiated and extended offers of employment
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Handled all Employee Relations issues of placed candidates
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Performed Compensation Analysis
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Responsible for data integrity with Applicant Tracking System
•
Aon Corporation, Hatboro, Pennsylvania January 2002 to March
2005
Senior Recruiter June 2004 to March 2005
Effectively recruited both exempt and non-exempt personnel for Fortune 200 Insurance Brokerage with
sole recruitment responsibility for Mid-Atlantic region of Pennsylvania to Virginia.
Top recruiter nationally for company. Most fills for 2004 with over 100 hires
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Train-the-Trainer certified in Assessment-Based Interviewing through Crest Training Incorporated
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Assisted with College Recruitment and Rotational Leadership Development Program
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Presented diverse pool of candidates to hiring managers and executives
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Assisted with staffing temporary personnel
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Established relationships for recruitment both internally and externally (hiring managers and
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vendor/agencies)
Validated tests, tested candidates and interpreted test results
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Attended career fairs and delivered presentations to attract candidates
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Responsible for data integrity with Applicant Tracking System (Recruitmax)
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EEOC tracking/auditing and reporting both internally and externally
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HR Generalist January 2002 to June 2004
Employee Interpreted policies and procedures for both managers and employees
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Relations Assisted supervisors with performance reviews, increases, and bonuses for employees
Reviewed Counseling and Corrective Action Reports for accuracy and consistency
Performed exit interviews
Recruitment Responsible for recruitment of full-time positions
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Reduced turnover from 17% to 7% in satellite office
Tracked candidates for positions for EEOC and OFCCP compliance
Diversity Responsible for executing Affirmative Action Plan for Corporate Office and 3 Satellite offices
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Training Delivered Orientation and any other training relevant to Human Resources.
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Certified Train-the Trainer in Sexual Harassment Prevention and Legal Aspects of Supervision
Volt Services Group, Horsham, Pennsylvania March 2000 to January
2002
Branch Manager September 2000 to January 2002
Raised the gross margin profit of office by $40,000 in three months.
Managed all recruitment, administrative and sales efforts
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Hired, trained and managed entire staff
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Primary contact for all clients and vendors
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All financial/accounting responsibilities for branch operation including profit and loss statement, budget
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analysis and payroll
Prioritized and assigned all staffing requisitions
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Senior Technical Recruiter March 2000 to
September 2000
Primary contact for all clients and vendors
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Responsible for entire recruitment staff
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Recruited both contract and direct placement employees-averaged 2 to 3 placements per week
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ContiMortgage Corporation, Hatboro, Pennsylvania May 1998 to
March 2000
Senior Recruiter
Reported to the Human Resources Manager, effectively recruited exempt and non-exempt personnel for
a national wholesale/retail mortgage lender with over 1500 employees at 50 locations. Representative
accomplishments include:
Successfully exceeded goals: proactively recruited and negotiated over 12 exempt employment offers
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monthly
Established and conducted Career Fairs producing an average of 20 quality management candidates for
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multiple disciplines
Developed two successful college recruiting programs
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Represented company at educational and community organizations to generate candidate interest
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Created and managed electronic and hardcopy database of 8,000 resumes
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Ensured that recruiting efforts remained within EEOC laws and regulations
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Customized and designed reports for recruitment proposals and quarterly budget
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EDUCATION
Arcadia University (Beaver College) Glenside, Pennsylvania Villanova University, Bryn
Mawr, Pennsylvania
Bachelor of Arts, Major: Psychobiology Professional Human Resources
Certification
Member of Who’s Who Among America’s Colleges and Universities
PROFESSIONAL ASSOCIATIONS
Member of SHRM (Society for Human Resource Management) since 2002
Member of Manchester Who’s Who Among Executive and Professional Women
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