Customer Service Manager

Location:

Posted:

December 17, 2012

James Reynolds

Clermont, Fl 34714

Mobile Phone: 407-***-****

E mail: ********@*****.***

WORK EXPERIENCE

Private Dining Server

December 2006 present

Walt Disney World | Yacht and Beach Club Resort Orlando, FL

I am currently employed with Walt Disney as a private dining server at Yacht and Beach Resort. I enjoy serving my guests

and to make their stay MAGICAL

Multi Unit General Manager

January 2011 July 2011

Avi Food Systems Inc. Subway and Pizza Hut l Wayne State University

I brought the Subway from being out of compliance 6 Months to 3 months straight in compliance with Subway franchisee

Rules and Regulations of operation before leaving my position. I managed 35 associates within 2 restaurants.

Ordering, Inventory, Hiring and paperwork for both stores were all part of my responsibilities.

Private Dining Server (Opening team)

February 2001 – April 2003

Starwood Hotels l Westin Detroit Metro Airport

I was part of the opening team for DTW Westin Hotel within the private dining department. We designed implemented

procedures to make sure the department operated efficiently with the best time management.

Food and Beverage Supervisor

March 1991 November 2007

Marriott Hotels International /Ritz Carlton Hotels

I was with Marriott International for 16 years. Starting from a 9 month Internship at Marriott’s Tan Tar A, Banquet Captain,

Opened 2 Resorts one with Ritz Carlton, Reorganized a Room Service Dept at Detroit Airport Marriott and it was ranked 5th

among all Marriott Airport Hotels.

I was responsible for the overall running of a 6 outlet food court within Marriott Village in Orlando Florida.

Oversee 16 Associates along with 2 pool bartenders. Schedules, ordering and customer service is #1.

EDUCATION

Ferris State University | Big Rapids, MI

February 1989 – March 1991

I attended Ferris State University for 3.5 years and studied Hosp/Food and Beverage Management.

I went on a 9 month Intern with Marriott Hotels International, and did not return to college due to Marriott offering a full time

Management position.

SKILLS

Safe Serve, Responsible Vendor (Walt Disney World)

Micros Property Expert (Marriott)

Word, Word Perfect, Office and many other computer skills