Customer Service Insurance

Rachael (Rae) L. Cothran

360-***-****(c) OR 360-***-****(h)

*** ******* **.

Bellingham, WA 98226 ***********@*****.***

Office Personnel

OBJECTIVE: To provide meaningful assistance in an insurance office environment by using customer service

skills cultivated in both an academic venue and through multiple years of professional experience.

QUALIFICATIONS: 3+years insurance office experience; Extensive problem-solving capability; Experience

as team player; Extensive knowledge of Microsoft Office program (10+ years); Proficient in use of online

resources; demonstrated ability to problem solve; knowledge of modern office practices and procedures; Ability

to multi-task; Extremely skilled and experienced in the use of personal computers; Highly efficient and task-

oriented

EXPERIENCE

SCHOOL SPECIALTY, INC. Bellingham, WA July 2012-Sep 2012

Coiler

• Responsible for inserting spirals into school agendas

SUNFLOWER PROPERTY MANAGEMENT Bellingham, WA July 2011-Dec 2011

Assistant Property Manager/Office Personnel

• Handled inquiries regarding available units and showed prospective tenants apartments

• Handled office duties such as filing, copying, faxing, generating reports, and answering phones as well

as arranged meetings and scheduled appointments

• Ran errands such as sent and retrieved mail from P.O. Box and made bank deposits

• Posted notices in regards to lease violations

• Performed property inspections

• Oversaw resident handyman and his tasks

NATIONWIDE/ALLIED INSURANCE San Antonio, TX May 2005-Sept 2007

Customer Service Representative

• Numerous commendations on service and exceeding company standards

• Answered incoming phone calls regarding home/auto/umbrella insurance coverage and billing questions

• Consistently assisted supervisors in compiling and distributing performance reports

• Promoted through cross-training to handle most aspects of personal lines insurance

• Assisted in training of new employees regarding policy procedures, guidelines, and standards

• Resolved billing issues/disputes and recorded payments

SENTO Orem, UT July 2004-Jan 2005

Customer Service Associate for EYEMED

• Answered incoming phone calls regarding clients’ vision insurance policies and remaining benefits

• Promoted through cross-training to be able to answer and resolve claims questions and/or disputes

ALLSTATE San Antonio, TX; Canyon Lake, TX; Pleasant Grove, UT May 2002-Mar 2004

Sales Associate

• Provided clerical services in filing reports via computer and hard copy

• Contacted potential clients in attempts to service insurance needs

• Provided quotes on new policies and changes to existing policies

• Wrote and initiated new automobile and homeowners’ policies for individuals and families

• Received money for monthly payments and credited to customer accounts.

• Deposited funds into company account

• Composed legal documents for clientele

EDUCATION

WHATCOM COMMUNITY COLLEGE, Associate of Science (Transfer Degree) Jan 2011-

June 2012

Dean’s List Honoree with total cumulative GPA of 3.77; Phi Theta Kappa inductee (voted into office as the Vice

President of Service of PTK’s Alpha Xi Nu chapter June 2011); Nominated for membership into the college’s

Honor’s Club

UNIVERSITY OF PHOENIX, Associate of Arts in Business Administration May 2008-June 2010

Completed online degree with GPA > 3.5

SOUTHWEST TEXAS STATE UNIVERSITY, General Studies Jan 2000-Dec 2000

Dean’s List Honoree

SKILLS: Excellent interpersonal skills; highly organized and detail oriented; exemplary command of

language, both verbal and written; experience in scheduling; multiple years of experience in developing

relations with customers/clients in a professional and friendly manner.

REFERENCES

I will be happy to provide multiple references upon request.

Contact this candidate