Operations Improvement - Healthcare
Resume:
Jessica Sommerville
******@*****.***
EDUCATION The Chicago School of Professional Psychology, Chicago, IL
Master of the Arts in Industrial/Organizational Psychology, August 2012
o Graduated with Honors
Saint Xavier University, Chicago, IL
Bachelor of Science in Psychology, Business Marketing, May 2009
o Graduated with Cum Laude Honors
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QUALIFICATIONS
o Experience with consultation, strategic planning, project management, data analytics
and interpretation, organizational development, leadership development, lean methodology,
lean six sigma, change management, and process improvement
o Training in Project Management, Lean Methodology, Change Acceleration Processes,
Meeting Facilitation, Microsoft Applications, Dashboard Creation/ Management
o Proficiency with SPSS, Excel, PowerPoint, Word, Project, Sharepoint
o Ability to effectively prioritize, plan, and execute projects
o Strong critical thinking and analytical skills
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EXPERIENCE Advocate Health Care – Operations Improvement, Chicago, IL
Specialist/ Business Project Leader, June 2012- Current
o Contributed to the planning, implementation, facilitation, sustainment, and evaluation of
enterprise-wide projects and initiatives that support strategic and operational priorities
o Spearheaded consultations with staff and leadership regarding hospital change
management
o Developed metrics to track process improvement, partnered with internal project support
staff to identify and achieve priorities, goals, and objectives; Trained staff on metrics and
new standard protocols
o Led interdisciplinary project teams that are aligned to address the business needs of the
organization and key result areas
o Identify operational barriers to change and identify best practices both system wide and
industry wide
o Coordinated projects that ensure a better patient experience between clinical and
revenue cycle flows, create more efficient processes, improve patient care, and minimize
missed financial opportunity and POS collections to increase revenue
o Implemented process redesign utilizing lean methods related to ED structure and
revenue cycle; Identified areas of waste/delay in process flow; Created, maintained, and
implemented training on management dashboards and monthly department scorecards;
Worked with Quality Assurance specialists to develop and oversee performance measures;
Worked with Educators and Managers to redesign and implement improved standard work
and training; Utilized management analysis to determine most effective process as well as
to understand current baselines and performance expectations
Advocate Health Care – Organizational Development, Chicago, IL
Graduate Intern – Organizational Performance Consultant, September 2011-May 2012
o Designed efficient, flexible programs that addressed organizational performance needs
o Monitored program data and statistics as well as created surveys and assessments
o Developed new ways to monitor program data regarding how well performance reflected
organizational goals
o Researched topics of interest for courses and program development
o Conducted needs assessments for leaders and teams to identify functional and
developmental gaps;
o Provided individual and team coaching that promoted the development of work skills
and alignment of organizational goals
o Facilitated system-level leader development programs
o Designed and published the monthly Frontline Leader Newsletter
Toscas Group, LLC, Chicago, IL
Marketing Consultant, June 2009-August 2010
o Paired with outside sales team to generate new business, extend the company’s client
base, and represent its brand
o Led an initiative to generate marketing collateral and assisted with creating material
folders for sales pitches
o Followed up with clients regarding satisfaction with services and the technical team, and
encouraged referrals when appropriate
o Teamed with designers to formulate marketing strategies to help launch services
effectively
o Coordinated a $40,000 marketing project and material copyright
o Worked closely with the Apple Corporation to promote referrals and create potential
company collaborations
Jacqueline A. Wagner, CPA, Orland Park, IL
Accounting Assistant, June 2002-May 2008
o Assisted clients with conducting routine financial matters and troubleshooting special
issues
o Generated new clients through referrals
o Filed tax returns and company payroll returns
o Compiled routine numerical data for report purposes and ran recurring reports on
internal computer records
ACTIVITIES
Psi Chi National Honor Society of Psychology, 2007-09
Student Ambassador, 2006-09
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