Customer Service Sales

Vanessa Marie Lucchetti

416-***-**** *********@*******.***

Objective _______________________________________________________________________________

A position in which I will gain experience and improve my skills for a future career in special event

planning

Education ____________________________________________________________________________

GEORGE BROWN COLLEGE - Toronto, ON Diploma June 2012

Relevant classes

• Special Events Planning and Delivery: Demonstrated the essential strategies and procedures to coordinate

execute and evaluate an extravagant event.

• Professional Guest Services: Developed the basic principles involved in delivering superior guest service.

• Wine and Beverage Sensory Development and Theory: examine the theories of pairing food and wine, issues

of menu design, requisitioning orders and sustainability principles within a laboratory setting.

Employment History ___________________________________________________________________

ROCKY MOUNTAIN CHOCOLATE FACTORY

Supervisor 2012-Present

• Manage employees and maintaining a hard working environment with all staff

• Putting together customer orders for event for cooks to prepare

• Merchandising the store constantly to keep it organized

• Upselling to all customers

PARKINSON SOCIETY CENTRAL AND NORTHERN ONTARIO

Special Event Planning Intern

• Completing paper work regarding all events this year, including sponsorship letters

• Creating a Third Party Event Manual for anyone looking to raise money for Parkinson’s research

• Attending site visits for all venues associated with every event

• Receiving donations over the phone throughout the day for Parkinson’s research

LICK’S HOMEBURGERS Maple, ON

Supervisor: 2010-2012

• Training all employees in each position they were assigned

• Maintaining the floor while the manager was not present, having full responsibility of the store during

each shift

• Having to maintain a professional manner during heavy sales period

Cashier: 2008-2010

• Generating over $1500 in sales per shift, which has improved my knowledge in responsibility with handling

large amounts of money

• Applying my customer service skills when dealing with customers

• Able to take control while working in both cash, dress and grill stations during busy sale periods

Volunteer History

The JUNO Awards

• Responsible for crowd control during The JUNO Block Party

Planet in Focus

• Served appetizers and wine to guests for both the opening and closing event of the festival

Cut-A-Thon

• Worked with the receptionist at Vidal Sassoon in Yorkville with keeping track of all clients who have booked an

appointment and receive payments.

References upon request

Contact this candidate