Customer Service Administrative Assistant

FAUSTA, IFEOMA CHUKWU.

*** ***** ****, *** ***, Brooklyn, New York 11226.

Mobile - 347-***-**** E-mail:

************@*****.***

PROFILE

Astute and goal-driven with proven records of sound reasoning skills

developed through training and previous experiences in diverse customer

service, operations and administration fields.

EDUCATION

B.A. English and Literature, Abia State University, Aug, 2007.

RELEVANT COURSES

English Language: History of English language, Medieval/Elizabethan

English, sociolinguistics, psycholinguistics, pragmatics, semantics,

creative writing, syntax, language and society.

Literature: American literature, oral literature (African).

QUALIFICATIONS

Licenses/Certifications: OSHA, Fire guard Const/Tor Ops, Scaffold User

(scsafetynyc), Strategic Mgt.

Applications: Microsoft Word, Access, Excel, PowerPoint.

Relevant skills: Excellent communication and negotiation skills, good inter

personal skills.

Key qualities: Detail oriented, time resourceful and team-working

abilities, ability to work under pressure and assimilate information

effectively.

EXPERIENCE

Christ Embassy Inc.

01, 2012 - Present

Executive Assistant/ Secretary

. Personal assistant to the Executive head.

. Provide administrative support to the executive head and leaders.

. Monitor and maintain administrtive/operational files and documents.

. Monitoring Loveworld telecast via LTM Portal, draft reports and

provide feedback to the international office.

. Take inventory of financial data and provide reports using the power

church plus software.

. Assist in the organization and coordination of meetings and

conferences on-site and media web.

. Ensure member effective participation in projects, campaigns and

activities through consistent communication and updates.

. Organising and providing assistance in making travel arrangments for

members, managing travel schedules and itinerary.

. Undertaking tasks including and not limited to managing people.

Peak Security Plus Inc. 06, 2011

-Present

Administrative Assistant

. Front-desk duties.

. Maintain efficient schedules for security officers and ensure that sites

dequate security.

. Monitor and update guard demography and information.

. Record all site/shift activities and schedules.

Raven Green Investment Ltd 07, 2008 -

12, 2010

Customer Service/ Operations Officer.

Responsible for inbound calls and handled broad range of customer's

queries, complaints and needs with timely resolutions.

. Maintained all the company records, files and transactions.

. Updated clients on stock analysis and investment procedures.

. Took inventory and stock of the company's investment materials.

. Maintained open communication with clients on transactions and

information updates.

Guaranty Trust Bank PLC, Orlu . 12, 2007 -

05, 2008

Customer Service Officer/Personal Banking Officer

Dealt with a broad range of customer's complaints, enquiries and needs.

Check account balances and keep track of account/client transactions.

Opening and maintenance of new and all accounts opened.

Monitoring debit cards and all ATM transactions.

Maintaining open communication with customers through regular

feedback via telephone calls, text messages, e-mails etc.

Responsible and ensuring accurate and timely customer information

updates.

REFERENCES

Available on request.

Contact this candidate