Project Manager Customer Service
Resume:
Katie Powers
Harlingen, TX. 78550
| |
|A career-oriented professional with demonstrated administrative oral and |
|written communications skills. A people-oriented individual with |
|problem-solving expertise and superior abilities in client and employee |
|relations/liaison. |
| | |
|Breadth of skills, knowledge and expertise: |
| | |
|Office Management |Organization/Research |
|Team Management |Purchasing |
|Project Management |Planning and Scheduling |
|Accounting |Interviewing |
|Client relations/liaison |Systems and Procedures |
|Supervision |Sales/Marketing |
|Instruction |Negotiations |
|Now seeking a challenging position in the Project Management field with a |
|reputable firm that will enable me to use and expand my existing skills in a |
|growth position. |
|International|Business Entrepreneur |
|Communication|Started an International Calling Card company. Designed calling |
|Solutions |cards and website, as well as, obtained over 100 privately owned |
|2012 - |gas stations, bakeries and tortilla factories within 4 months to |
|Present |sell the Calling Cards. Maintained customer service to both |
| |store owners and calling card users. Created marketing |
| |presentations and presented to larger corporate gas stations, |
| |such as Stripes, El Tigre and Speedy Stop. |
|Texas Hearing|Project Manager |
|and Telephone|Managed many on going projects and personnel, including a team of|
| |5 which operated a Call Center for Customer Service. Responsible|
|2011 - 2012 |for handling upset customers and technical problems that exceeded|
| |the normal troubleshooting. Created and maintained many B2B |
| |relationships, including AT&T, Sprint and GVNW. Coordinated |
| |Sales teams to bring in new customers and negotiate deals with |
| |Businesses to provide Landline communications. Responsible for |
| |all Tax Filings - State and Federal for 5 companies in multiple |
| |states. Continually educated myself in the communications field |
| |to ensure all projects were competitive with local and national |
| |retailers. Responsible for scheduling team members, weekly and |
| |monthly meetings, calling business clients, emailing business |
| |clients, setting up business meetings/ status meetings, and |
| |opening and organizing all mail. Created marketing ads for local|
| |newspapers and magazines in cities and counties, in which we |
| |provided landline communications. |
|T-Mobile USA,|Retail Sales Representative |
|Inc. |Provide customer service to every individual that comes into the |
|2009- 2011 |store. Responsible for troubleshooting handsets and filing |
| |warranty and insurance claims for customers. Take payments and |
| |provide information to customers on their accounts. Use sales |
| |techniques to offer new promotions and explain new plans. |
| |Responsible for taking all trainings and completing it on time, |
| |as well as, passing tests. Manage all store paperwork on a daily |
| |basis as well as, inventory weekly. Responsible for keeping the |
| |store clean, neat and stocked with handsets and accessories. |
| |Handle floor resets every three months to ensure store has proper|
| |marketing promotions advertised and proper handsets are in place.|
| |Responsible to count and manage three tills daily, as well as, |
| |create and prepare deposits for store's transit. Responsible for |
| |opening and closing store. |
|Land Dev., |Project Manager/ Administrative Assistant |
|Inc. |Handle all correspondence and setting appointments for Brokers. |
|2007-2008 |Coordinate advertising of all new and renewed listings; liaison |
| |for company with MLS and Craig's List to ensure all listings are |
| |current, accurate and available on the MLS. Create tour |
| |brochures, design quarterly office newsletter, and flyers for |
| |agents marketing and business. Created multiple graphics to help|
| |facilitate the properties listed and to help clients visualize |
| |future commercial opportunities. Personal assistant to |
| |Broker/Owner to include scheduling personal appointments, calling|
| |business clients, emailing business clients, opening and |
| |organizing all mail and setting up meetings. Reception duties |
| |including answering phones. Coordinate facilities maintenance |
| |for office. Responsible for opening and closing office. |
|GSH Real |OFFICE ADMINISTRATION |
|Estate |Manage and supervise all office support personnel and operations |
|2006-2007 |including interviewing, hiring and terminating procedures; |
| |training of new employees, performing annual employee |
| |evaluations, providing temporary secretarial relief during |
| |employee absences; setting and determining job descriptions; and |
| |handling of employee vacation and sick leave records. Handle all|
| |paperwork for new hires. Purchase all office equipment and |
| |supplies. Handle all correspondence and setting appointments for|
| |Brokers. Coordinate advertising of all new and renewed listings;|
| |liaison for company with Real Estate Information Network, Craig's|
| |List, GoogleBase, Oodle, Trulia, PropSmart, Backpage, Edgeio |
| |Vast, and corporate web site to ensure all listings are current, |
| |accurate and available on the MLS. Create tour brochures, design|
| |quarterly office newsletter, and flyers for agents marketing. |
| |Coordinate staff meetings, keep monthly calendars and duty |
| |schedule updated. Coordinate all corporate meetings and social |
| |functions. Prepare daily and end-of-month reports. Verification |
| |of machine orders, stocking and control of equipment and supply |
| |inventories; solve equipment functions. Reception duties |
| |including answering phones. Coordinate facilities maintenance |
| |for office. Responsible for opening and closing office. |
|Coldwell |ADMINISTRATIVE ASSISTANT |
|Banker Impact|Handle all correspondence and setting appointments for Brokers. |
|Properties |Coordinate advertising of all new and renewed listings; liaison |
|2006 |for company with MLS and Craig's List to ensure all listings are |
| |current, accurate and available on the MLS. Create tour |
| |brochures, design quarterly office newsletter, and flyers for |
| |agents marketing. Personal assistant to Broker to include |
| |placing signs on properties, holding open houses and taking |
| |photographs. Reception duties including answering phones. |
| |Coordinate facilities maintenance for office. Responsible for |
| |opening and closing office. |
| | |
| |Experience with Word, Excel, Powerpoint, Publisher, Outlook, |
| |Access, MLS, AutoCAD, 10 key calculator by touch, Dictaphone |
|EDUCATION: |Bachelors Degree in Project Management |
| |Capella University, On-line Campus Graduated. 2011 |
| | |
| |ITT Technical Institute, Virginia Beach, VA 2007-2009 |
| | |
| |University of Texas, Brownsville, TX 2006 |
| | |
| |John Brown University, Siloam Springs, AR, 2005-2006 |
| | |
| |Harlingen High School, Harlingen, TX, Graduated 2005 |
|HONORS: |Highest Honors, ITT Technical Institute |
| | |
| |Texas Scholar (Top 10%), Harlingen High School |
Katie Powers
817 Sonesta Dr. Apt. 1
Harlingen, TX. 78550
Professional References
Charlie Sizemore
Director - CS Ops
ClearTalk Wireless
(Previous Retail Manager at T-Mobile)
Daniel Grimaldo
T-Mobile Retail Sales Representative
Nydia Zapata
Office Manager
Texas Hearing and Telephone
Personal References
Eliel Hinojosa
Penni Gerdes
Contact this candidate