Manager Service
Resume:
Lawrence R. Hubbard
**** ******** **., ******, ** 53404
*******@*******.***
Profile
I am a motivated professional, with 20 plus years of Service management,
Parts and Service sales,
And Customer support in the Industrial truck and Construction equipment
industries. I am seeking to build my experience and knowledge in a new
and challenging environment.
Employment History
McCann Industries, McHenry, IL - Sept. 2009-Present
Service Manager / Assistant Parts Manager
Case Construction Equipment Dealer
Systems Material Handling, Grayslake, IL July 2007-Sept 2009
Product Manager in Research and Development and Purchasing
Manufacturer of Forklift Parts, Construction Equipment
Parts and Accessories
Uncle Dave's Tavern, Montello, WI 2004-2007
Owner/Operator
McCann Industries, McHenry, IL 2003-2004
Service Manager
Case Construction Equipment Dealer
Lift Parts Specialties, Elk Grove, IL 1998-2003
Parts Manager and Rental Manager
Aftermarket Forklift Parts Dealer
Midwest Industrial Equipment, Elk Grove, IL (Previously Midwest
Industrial Truck) 1986-1998
Parts and Service Manager 1995-1998
Service Manager/Field troubleshooter 1986-1995
Forklift Dealer
Midwest Industrial Truck, Elk Grove, IL 1973-1986
Service Manager 1975-1986
Field Technician 1973-1975
Skills Summary
. Managerial experience
. Inventory control
. General office skills
. Customer service skills
. Technical service and troubleshooting background
. Warranty procedures and policy
. Scheduling of technicians
. Word/Excel experience
. Invoicing and time records
. Financials
Professional Experience
V Oversaw the operations of service and parts departments, and managed
staffs of 15 to 18 employees.
V Recognized by dealer principal for raising profits through the increased
billing of available time and cost controls and supplies
V Built repeat business through quality of work and strong customer
service skills, which has benefitted the companies for which I have
worked as well as the business I owned.
V Assisted in the research and development of new products for aerial
lift, construction equipment, and Crown parts which increased revenue
stream for previous employers
V Maintained and managed work orders, invoicing and time records
V Responsible for the scheduling of shop and field repairs in service
department
V Assisted technicians in troubleshooting electrical, mechanical and
hydraulic repairs
V Owned and operated a small business and was a member of Wisconsin Tavern
League
Education
Grayslake Community High School
Grayslake, IL Diploma
College of Lake County, Grayslake, IL
Completed two years of business courses
Seminars
Microsoft Excel
Inventory Control during a Sluggish Economy
Management Practices
GE Electric School
GE SCR Electric School
Hydrostatic School
Deutz Diesel School
Case Service and Parts Manager School
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