Manager Customer Service

George Kossenko

**** ******** *** ( Richmond, VA 23230

*********@***.*** ( 954-***-****

Qualifications Profile

Accomplished Regional Director, Regional Sales Manager, General Manager and

Operations Supervisor who has consistently generated exceptional results in

sales, marketing, profitability and customer service for multiple industry

leaders. A natural leader and change agent who drives strategy and growth

through key account acquisition, top talent retention and an overall

winning approach to business.

Professional Experience

Republic Services (Richmond, VA) August 2012 -

Present

Republic Services (including Republic Services, Inc. and its subsidiaries)

is the second largest non-hazardous solid waste services provider in the

United States. Our mission is to provide industry-leading solid waste and

environmental services that exceed our customers' highest expectations. Our

business is about helping others manage environmental impact. We partner

with customers, vendors and the communities we serve to ensure the

protection and improvement of the environment. Republic Services is

dedicated to preserving the environment while providing the most cost-

effective programs for solid waste collection and disposal.

Division Sales Manager (August 2012 - Present)

Report to the General Manager and Area Sales Manager. Responsibilities

include overseeing 18-20 sales representatives with training and

development throughout the state of Virginia.

Coverall Health-Based Cleaning System (Richmond, VA) April 2009 -

August 2012

Coverall Health-Based Cleaning Systems has provided cleaner and healthier

work environments for a wide variety of over 50,000 customers through our

90 Support Centers and more than 9,000 Franchisees making Coverall one of

the largest global commercial cleaning franchising companies.

Regional Sales Manager (April 2011 - August 2012)

Report to the Regional Vice President of Sales. Responsibilities include

overseeing 12-15 sales representatives with training and development in the

Virginia, Maryland, and Washington DC areas.

Accomplishments / Responsibilities:

. Ranked #3 in the company for new account closes for 2011.

. Ranked #2 in the company for new account starts for 2011.

. Ranked #4 in the company for Net Gain profitability for fiscal year

2011.

. Developing long and short range plans for the sales team within the

region and insuring the plans are properly executed and that the Vice

President of Sales is kept informed of overall trends and activities

within the region.

. Provide timely budget forecasts regarding but not limited to business

levels, financial requirements, personnel needs, organizational plans

and facility requirements needed to support the region and their

projected effect on investment and earnings.

. Establish performance standards for all sales team within the region,

evaluate performance of department needs against the established

standards, and work with them in improving and maintaining these

standards.

Regional Director (April 2009 - April 2011)

Report to the Regional Vice President. Responsibilities include selling

cleaning franchises to potential clients, overseeing Direct Budget and P&L

duties for Regional Support Center, and developing and managing 10-15

employees including Outside / Inside Sales Consultants, Operations Manager,

Field Consultants, and Office Manager.

George Kossenko

4020 Monument Ave ( Richmond,

VA 23230

*********@***.*** ( 954-***-****

Accomplishments / Responsibilities:

. Ranked #1 for fiscal 2009 & 2010 in revenue within my gem category.

. Ranked #2 for fiscal 2009 & 2010 in equipment sales within my gem

category.

. Ranked #3 for fiscal 2009 & ranked #2 for fiscal 2010 in special

service cleanings within my gem category.

. Ranked #2 for fiscal 2009 & 2010 for all categories combined for a

Regional Support Center within my gem category.

. Responsible for over $60,000 in new business accounts generated from

my sales team for the fiscal year 2009 and $75,000 in new business in

2010.

. Developing long and short range plans for the operation of the region

and that the Regional Vice President is kept informed of overall

operations, trends and activities within the regions.

. Provide timely budget forecasts regarding but not limited to business

levels, financial requirements, personnel needs, organizational plans

and facility requirements needed to support the region and their

projected effect on investment and earnings.

. Establish performance standards for each departmental area within the

region, evaluate performance of department needs against the

established standards, and work with them in improving and maintaining

these standards.

Enterprise Leasing Company (Fort Lauderdale, FL) January 1998

- June 2008

The largest car rental firm in North America, specializing in the

insurance, automotive dealership, and corporate replacement markets, with

more than $11 billion in annual revenue worldwide.

District Sales Manager (November 2004 - June 2008)

Report to Regional Sales Manager and Vice President. Responsibilities

include developing 40-45 employees, eight locations averaging combined

monthly revenue of $700,000, and a fleet of 850 vehicles. Driving revenue

growth and profit, maintaining strict cost control and collections

standards, fleet growth, and maintaining top box customer service scores

for rental car division.

Accomplishments

. Responsible for running a $10 M operation and generating over $1.4 M

in net profit

. Negotiated agreements with Franchise dealerships such as Pompano Ford,

Holman BMW, Mercedes of Fort Lauderdale producing in excess of $1.1

million in revenues

. Ranked #1 District Manager within the Broward County Region for

January 2008-April 2008

. Placed top five out of forty-three District Managers in South Florida

for twelve consecutive months for being balanced in customer service,

fleet growth, operating profit, and retention

. Top ten District Manager in South Florida 2005 and 2006

. Three time Exceptional Achievement Award winner

. Two time Presidential Achievement Award winner

. Trained and developed a sales force to maintain market share and

increase total market share away from competitors

Branch Manager (January 1998 - October 2004)

Report to District Manager and Regional Vice President. Held P&L

responsibility for five different branch locations and responsible for

generating revenue, fleet growth, new B2B sales, maintaining top box

customer service scores, and mentored and developed 80 total employees in

career progression.

Awards and Achievements:

. Enterprise Rent-A-Car Multi-Cultural Leadership Award for completing

Diversity Training 2006

. Two year Captain and four year lettermen for Georgia Tech Swimming

Team

. Atlantic Coast Conference qualifier and finalist all four years (1991-

1995)

. MVP Award for 1994 and 1995 swim season

Education and Training:

The Georgia Institute of Technology, Atlanta, GA (March 1996); B.S. in

Business Management

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