Customer Service High School

E'Mesha Brown

**** ****** *** ************ ** ***11

Cell: 904-***-****

Email: ********@*****.***

OBJECTIVE

Skilled Candidate with experience working with various mortgage documents.

Candidate has

excellent verbal and written communication skills. Candidate is a proven

problem solver who

possesses a positive "can do" attitude. Candidate is organized and can

work successfully

independently or as a team member. Candidate is available immediately.

SKILLS

MS Word | MS Excel | MS PowerPoint | MS Outlook

Typing| Data Entry (10|000+kph) | Customer Service

Answering Multiline Telephone System | Faxing | Scanning | Indexing

PROFESSIONAL EXPERIENCE

Lender Processing Services - Jacksonville, FL July 2009 - Present

DOCUMENT RETRIEVAL SPECIALIST

? Assist Supervisor and Team Lead in completing daily workflow.

? Provide loan documents requested by Foreclosure & Bankruptcy attorneys.

? Work as a liaison between Chase, Wamu, American Home Mortgage,Bank of

America

and the Foreclosure attorneys to ensure documents are provided in a timely

manner.

? Thoroughly review all documents through various imaging systems. (I-

Vault, Fastrieve, and

AHMSI )

? Responsible for placing holds on accounts when necessary.

? Properly notate each account.

? Interacts with Bankruptcy and Foreclosure Attorneys daily via email.

EDUCATION

Foundation Academy - Jacksonville, FL

High School Diploma

2008

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