Customer Service Manager

N ELY A. PARAN

Citizenship: Filipino

Mobile: +971-**-*******

Email: n ********@*****.***

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APPLYING FOR: A DMIN ISTRATIVE ASSISTANT

EXPECTED SALARY: 4,500 - 5,000 DIRHAMS

OBJECTIVE:

To secure a position with a well established organization, a stable environment and to enable me to use my

organizational skills and ability to work well with people

PROFILE:

• Possesses knowledge and keen to achieve further professional development.

• Easily adapts to challenges and works with less or no supervision

• Delivers excellent clientele services and maintains excellent telephone etiquette

• Courteous and respectful in dealing with colleagues and clients

• Team player and can easily cope in a multicultural environment

• Company Employee of the month awardees’ for efficiency and carrying out various responsibilities and

customer service.

SKILLS:

Result driven individual with proven skills in the field of sales, customer service and hospitality industry with

capability in providing sales support and customer handling. A well organize self starter who has the attitude to meet

set goals in a consistent manner. Always employing dedication and commitment towards assigned job. Possess good

clients, convincing, presentation, communication, interpersonal negotiation, problem solving and customer serving

skills.

PROFESSIONAL EXPERIENCE:

Al Ahlia Gen. Trd. Co, Pvt Ltd.

L a Brioche – Central Production Unit October 2008 – Up to Present

Abu Dhabi United Arab Emirates

Secretary/Receptionist

• Provide office support services in order to ensure efficiency and effectiveness within the office.

• Set up and maintain paper and electronic filing systems for records, correspondence and other materials.

• Conduct searches to find needed information.

• Provide services to customers, suppliers and company outlets such as account information and other

p lacements.

• Create and modify documents such as invoices, reports, memos, letters and financial statements using word

p rocessing, spreadsheet, database and/or other presentation software such as Microsoft office or other

p rograms.

La Brioche – French Restaurant July 2001 – September 2008

Abu Dhabi, United Arab Emirates

Head Waitress

• Responsible for identifying and resolving customer complaints

• Assist Marketing Manager for Abu Dhabi and Al-Ain Branches. Main duties include creating and maintaining

database of customer accounts and maintenance of wholesale customer relationships

• Assist management in identifying store weaknesses and suggesting ways to improve product promotions and

enhance the customer service experience

• Daily reconciliation of register, cash counter t ransactions, product reservations, t racking and follow up of daily

and monthly outstanding sales credits.

Pryce Plaza Hotel November 2000 - July 2001

Cagayan De Oro, Philippines

Secretary to the Executive Chef/Airport Representative/Front Desk Clerk

• Perform general office duties maintaining record management systems and perform basic bookkeeping work

• Prepare agendas and make arrangements for meetings

• Perform front desk duties including check-in and check-out of individual guest and group tours, taking

telephone calls for room reservation and other hotel inquiries

• Enhanced customer experience by providing information on hotel services and advice on local attractions

• Supported marketing team researching and identifying new customers for hotel

• Meet and greet services to the arriving guest/s at the airport

• Ensuring that the best service is being provided to the arriving guest from the airport all throughout to the

hotel.

EDUCATION:

Human Resources and Administration Skills June 15 – 26, 2008

NADIA Training Institute

Abu Dhabi, UAE

Bachelor of Science in Hotel and Restaurant Management 1995 – 1999

Mindanao State University

Marawi City, Philippines

PROFESSIONAL DEVELOPMENT/TRAINING:

May 26th 2008 Basic Food Hygiene Training – Level 1

HACCP – Hazard Analysis Critical Control Point

Abu Dhabi, UAE

September 2002 Service Excellence Seminar

Hilton Hotel Abu Dhabi, UAE

October – December 1997 Trainee – F&B Department, Housekeeping Department

The APO VIEW HOTEL

Davao City, Philippines

January – March 1999 Trainee – F&B Department, Housekeeping Department, Finance Office

WATERFRONT CEBU CITY HOTEL AND CASINO

Lahug, Cebu City, Philippines

April – September 1999 Employee – F & B Service

Del Sol Fine Dining Restaurant & Casino Bar

WATERFRONT CEBU CITY HOTEL & CASINO

Lahug, Cebu City, Philippines

TECHNICAL:

Microsoft Office, Microsoft Excel, Hotel Reservations Systems, Switchboard

PERSONAL I NFORMATION:

Date of Birth: February 12, 1978

Marital Staus: Single

Visa Status: Company Visa - Transferable

Height: 5`4”

REFERENCES:

Mr. Bruno Dubriuel – Chef Manager

La Brioche Coffee Shop and Restaurant

Al Ahlia General Trading Company

Abu Dhabi, UAE

Tel: +971-*-*******

Yasir Ali Al Khateeb

Assistant Vice President

Service Quality Manager

Abu Dhabi Commercial Bank

Mr. Narish Jain

General Manager

Al Ahlia Gen. Trd. Co.

Abu Dhabi

UAE

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