Customer Service Medical
Resume:
Patricia Rodriguez
Brooklyn, NY 11221
Phone 917-***-****
E-mail *******@*****.***
Education: 4/2011-Present
Penn Foster Career School-Online
Major: Medical Billing and Coding Diploma
Mandl School of Allied Health
Major: Registered Medical Assistant
Skills:
Typing: 50wpm, Microsoft office: Word, Outlook, Basic Excel, Basic Photoshop, Multiple lines phone systems,
IDX-FLOWCAST, IDX-TES, IDX-BAR, BluVista, E-paces,Laserfische, Eagle, Passport, MVP Eligibility-IDX and Web portal
Professional experience:
4/1/2011-6/1/2011
Maimonides Medical Center /Executive Physicians Systems
Accounts Receivable Representative {Temp}
Contacting appropriate persons for payments, checking duplicate service dates, researching medical records. Charge corrections, refunds and customer service.
9/15/2008-11/05/2010
61st Street Service Corp/Columbia Presbyterian Hospital Medical Biller- Department of Medicine
Working with established procedures and guidelines, performs charge entry and collects time of service co pays and coinsurances receipts. Knowledge of medical terminology, CPT and ICD9 coding to verify diagnostic and procedure codes and diagnosis. Applies knowledge of medical insurance coverage to enter and edit registration data. Reviews various paper edit lists and takes appropriate action, such as: entering missing information or editing present data. Lists include missing charge report, claims rejections etc. Handles patient inquiries regarding insurance questions and problems and follows problems to resolution. Return mail edits: Fixes patient mailing information when mail gets sent back due to incorrect addresses. Depts. included: Internal Medicine, Cardiology (ip/op/office), Bariatric, Gastroenterology, Endocrinology, neurology, mental health (ip), Clinical Services, Oncology (ip) and Pulmonary.
10/17/2005-07/30/2008
Caduceus Inc.
Medical Billing Office Floater/Assistant:
Printed reports for all accounts closed by SVP of Operations and the Cash Department. Collected Client Liaison’s half and Accountants half of month end. Compared ending balances on several reports to ensure that all reports balanced. Collected split logs from the Cash Department. Attached both parts and split logs. Scanned, made requested copies, whole punched, stapled, mailed/messenger to clients. Posted denials including rejections, charge entry and indicating co-payments, deductibles, and co-insurance. Edits regarding registration and insurance information were fixed. Posted all Medicare Remits for specific doctor. Scanning, Front desk coverage, mail coverage, bank runs... Hospitals such as Our Lady of Mercy, St. Vincents and Brookdale.
1/5/2003-12/10/2007
Primerica Financial Services
Representative {Independent Marketing}
Recruiter, Financial Analyst, Life Insurance Rep., Mortgage Rep.
10/19/2004-04/19/2005
Gramercy Park Cardiology
Medical Secretary:
Answer telephones, greet patients, make appointments, referrals, and prepare documents and materials for clinics and/or patient admissions as requested. File and maintain medical records. Screen and sort incoming mail. Maintaining physician's clinical/personal calendars.
References: Furnished Upon Request
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