Manager Management

Joseph P. Hamilton

**** ******* ***** **** ****: 937-***-****

Beavercreek, Ohio 45434 *********.**@*******.*** Mobile: 937-***-****

SUMMARY

Dedicated, career IT Manager with over 20 years experience in Information Technology

infrastructure, with a collaborative management style and mentoring approach that bridges the

gap between technical teams and business teams with a focus on Customer Service. Hands-on

experience brings an understanding of technology that delivers state of the art systems and

services to the business. Key strengths include ability to analyze business requirements, along

with current technology to develop and execute successful strategies, direct infrastructure

support teams, envision and design innovative Information Technology solutions, and effectively

communicate on business and project levels with senior management. Ability to coordinate

problem resolution activities with the appropriate sense of urgency to provide high levels of

customer satisfaction across the organization

ACCOMPISHMENTS

Pomeroy - Managed Services Provider at Cintas

Enterprise Infrastructure Manager, November 2010 - Current

Manage 24 employees across five teams: Operations - 11, Database - 2, Network - 4,

Change Control - 2, Server/Storage - 5

Provide Incident/Problem Management coordinating awareness notifications and

conference bridges working with all aspects of IT and the Business to drive restoring

service as quickly as possible

Ensure Infrastructure Team complies with Change Management policies and that changes

are complete within established change windows

Infrastructure Teams are responsible for operations, troubleshooting and support of 500+

locations across the US and Canada

Provide KPI reporting for Incident, Change Management, Server Patching for Windows &

Linux, Job Scheduling and Facilities Monitoring

Buchanan Technologies (formerly PEQ Services + Solutions Inc.)

Vice President - IT, January 2010 - November 2010

Provided Technical Pre-Sales support working with prospective and current customers

Collaborated with Director of Product Development to write proposals and SOW s to

provide new and expanded services to perspective and existing customers

Built a Managed Services Support Team in order to provide Infrastructure Support to

customer base

Joseph P. Hamilton

The Berry Company (wholly owned subsidiary of the following organizations)

Local Insight Media, 2008 - 2009

AT&T, 2007 - 2008

BellSouth, 1988 - 2007

L. M. Berry and Company, 1976 - 1988

Director - Technical Services, 2001 - 2009

Directed 32 employees across three teams: Network Team - 10, System Support (DBA &

UNIX) - 8 and Desktop Support - 15

Provided 24x7x365 support for W AN/LAN, Windows & UNIX Servers, Exchange,

SharePoint, Web Servers, IP & legacy Telephony Systems, Oracle & SQL Databases

Built out and maintained corporate infrastructure to ensure capacity for new projects

Budget Planning & Accountability: Responsible for planning, monthly reporting and

management of IT budget always completing the year within and usually under budget

Change Management: Coordinated change control process for the IT organization

Managed Security Audits and SOX compliance: Provided coordination with BellSouth &

AT&T Auditors and remediation of findings that were not incompliance

Vendor Management & Contract Negotiation:

Negotiated new WAN utilizing MPLS for 16 locations throughout continental US, Hawaii,

Alaska, Puerto Rico along with a private line to Dominican Republic

Outsourced Desktop Support and managed vendor relationship

Managed cell phone and air card accounts, well over 500 devices for corporation,

coordinating devices and accounts with 4 separate vendors

Coordinated Active Directory (AD) migrations from Berry to BellSouth/AT&T, from AT&T

back to Berry and migrating Local Insight Media's AD into Berry's AD

Coordinated and managed home grown system monitoring to provide proactive support

Wide Area Network consisted of Point to Point & MPLS Network with 16 locations across

the US including Alaska, Hawaii, Porto Rico and Dominican Republic

Desktop Support: provided local and remote support for all locations including asset

management and software patch distribution

Redesigned new state of the art data center working with a wide variety of vendors

completing the project on time, under budget and with no unscheduled system down time

Worked to implement redundant Data Center in an existing Berry office to replace

company's traditional Disaster Recovery agreement with SunGard

Disaster Recovery Planning & Execution: Extensive work in organizing, documenting and

testing Disaster Recovery solutions three times a year to support business continuation

Relocated UNIX based Contract Processing systems and CDW from Atlanta, GA to

Dayton, OH over a three-day weekend, completing the work early, with no interruption to

the business

Network Manager, 1998 - 2001

Network, UNIX/DBA, Operations & Help Desk, Managed 24 employees

Network Analyst, 1995 - 1998

UNIX Administrator, 1993 - 1995

System Programmer, 1982 - 1993

Joseph P. Hamilton

MANAGEMENT / TECHNICAL SKILLS & CLASSES

Management: Skills: Leadership, Project Management, Team Building, Performance

Review Process, Setting Goals, Delegation, Hiring, Problem Solving, Three Step

Correction Process, Outsourcing, Vendor Management, Budget Planning

Classes: ITIL Service Management Essentials, Berry Leadership Training I & II,

Structured Selection Systems, Quality 360, Successful Project Management for IT

Professionals, Emerging People Manager, Communicating with Diplomacy and Tact,

Managing Interpersonal Relationships

Network: Skills: TCP/IP, OSPF, RIP, DLSw, ATM, Token Ring, Ethernet, Frame

Relay/Private Line WAN, Classes: CISCO IP Networking Boot Camp

UNIX: Skills: HP-UX, SAM, Sun Solaris, SMPT, NFS, UNIX Scripting (C-shell, Korn

shell, Bourne shell, awk, sed, grep, make, etc.), VI, Classes: HP-UX System Admin,

Performance & Tuning, Trouble Shooting, Network Subsystems

Mainframe Systems Programmer: Skills: MVS/XA, JES2, TSO, VM/XA, VSE, CICS,

VTAM, NCP, CA-1, CA-7, CA-11, SMR, Data-Xpert, IMS- Xpert, IFPS/VM, Infopac and

VRO. Member of National Systems Programmers Association (NaSPA) and SwOCON

(a local NaSPA chapter), Mid-West VM Regional User Group and Cincinnati's MVS User

Group Classes: numerous classes to support all skill sets listed above

Contact this candidate