Customer Service Sales, Am Hotel Server
Resume:
Sharena Daniels Ceasar
Newport News, Virginia 23606
Cell: 850-***-****
E-Mail: **************@*****.***
Career Overview
Enthusiastic customer service/telesales representative with seven years of in-depth knowledge of
sales, account management and training. Friendly Sales Associate adept at working in diverse
retail and customer service environments. Can keep all electronic attendance logs up to date.
Track and monitor employee attendance through timekeeping software, sick notes, and dispatch
emails Process incoming paperwork and disciplinary actions, filing and maintenance of personnel
files.
Kept records of room availability and guests' accounts, manually or using computers. Made and
confirmed reservations. Posted charges for rooms, food, liquor, or telephone calls, to ledgers
manually or by using computers. Consistently generated additional revenue through skilled sales
techniques.
Core Strengths
Excellent communication skills
Telecommunication skills
Courteous demeanor
Energetic work attitude
Active listening skills
Quick learner
Seasoned in conflict resolution
Adaptability
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Built relationships with customers to increase likelihood of repeat business.
Greeted customers in a timely fashion while quickly determining their needs.
Work Experience
November 2011 to September 2012
West Corporation Pensacola, Florida
Customer Service Rep.
June 2007 to September 2012
Hampton Inn Gulf Breeze, Florida
Front Desk Clerk
January 2006 to June 2007
Limited Brands Pensacola, Florida
Retail Sales Rep
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