Customer Service Quality Assurance
Resume:
ADEBISI A AKERELE-TOWE
Chesapeake, VA 23320
*********@*****.***
Objective: Obtain employment as a Practical Nurse
Education:
Medical Careers Institute, School of Health Science of ECPI University December 2012
Virginia Beach, Virginia, Virginia
Practical Nursing Diploma; GPA: 3.47
• National Technical Honor Society Member
Tidewater Community College, Virginia Beach, Virginia December 2006-March 2010
University of Maryland, College Park, Maryland January 2002-November 2006
St Leo University, St Leo, Florida August 2001-December 2002
Central Texas College, Killeen, TX December 1999-December 2000
PN Clinical Training Sites and Highlights:
Sentara Nursing Center - Norfolk, Virginia
Maryview Medical Center (Med-Surgery Unit), Portsmouth, Virginia
Sentara Norfolk General Hospital, Norfolk, Virginia
Bet Sholom Village, Virginia Beach, Virginia
Sentara Nursing and Rehabilitation Center - Windermere, Virginia Beach, Virginia
Veteran’s Affairs Hospital: Psychiatric Unit, Hampton, Virginia
Chesapeake Regional Medical Center (Medical-Surgical Unit), Chesapeake, Virginia
Sentara Leigh Hospital (Cardiac Unit), Norfolk, Virginia
Performed head-to-toe assessments Administered medication (PO, Sub-Q, IM) Administered wound
care Performed finger stick blood sugars Checked placement and administered intermittent feedings
through PEG tubes Administered gavage feeding via gravity Measured intake and output
Discontinued and monitored arterial lines Drew blood from arterial lines Inserted and discontinued
Foley and straight catheters Calculated medication doses Assessed vital signs, including fetal heart
sounds Performed Apgar scoring Initiated and changed IV’s Placed pneumatic compression device
(TEDS) Engaged in therapeutic communication with psychiatric patients (group and individual)
Assisted patients with activities of daily living Documented on patient care (traditional and electronic)
Certification and Accreditations:
NCLEX-PN Candidate / Received 90-Day letter Anticipated Exam Date January 2013
Basic Life Support for Healthcare Provider Expires: February 2014
Certified Nursing Assistant -Virginia Department of Health Professions Expires: August 2013
~ Special Qualification: Fluent in Yoruba ~
Work History:
January 2012-Present Student (Medical Careers Institute) Virginia Beach, VA
June 2010 -December 2011 Sentara Village Chesapeake Norfolk, VA
Certified Nursing Assistant
Adebisi Akerele-Towe
Page 2
• Performed Nursing Assistant patient care duties including blood glucose monitoring, obtaining
specimens, weighs and vital signs.
• Assisted with Activities of Daily Living
• Assisted with feeding patients and mobility
• Assisted Nurse in preparation for procedures, computerized chart documentation
• Maintained flow sheets, input and output.
December 2006-November 2009 United States Navy Norfolk, VA
Supervisor
• Provided leadership, instruction and supervision of 15 personnel-resulting in the timely
preservation of Norfolk based Submarines
• Supervised a crew of 15 in the daily operations, including evaluation efforts leading to record
customer service satisfaction in the assisting and disposal of hazardous waste.
November 2000 -November 2006 United States Navy Yokosuka, Japan
Production Worker
• Ensured the qualification and training of 25 Engineering personnel in Propulsion engineering.
• Ensure adequate inventory of receipt and issue of controlled Materials
• Maintained cordial working relations while explaining and clarifying other’s error.
• Departmental Quality Assurance Inspector and Supervisor
• Developed and implemented an effective Quality assurance program leading to 90% more
efficiency in the program.
December 1996-December 2000 United States Navy Jacksonville, Florida
Team Member
• Developed interpersonal and customer service skills.
• Provided career and educational counseling to 10 personnel enabling 98% efficiency in career
chose.
References Available Upon Request
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