Professional Experience
Front Office Staffing/Concierge at Merchandise Mart
•Interacted with customers to describe the showroom models, providing details about the
displays etc.
•Scheduled appointments for designers to visit with clients in the showrooms.
•Maintained a tracking record via excel spreadsheet of activities.
•Scheduled travel arrangements for sightseeing and other tours.
•Scheduled dining and other reservations for patrons, and obtain tickets for events.
•Provided information about local features such as shopping, dining, nightlife, and
recreational destinations.
•Receive, store, and deliver luggage and mail for designers.
•Created flyers, mailings and correspondents.
•Picked up and delivered items, and ran errands for guests.
02/2008 - 07/2008
United Airlines, Inc. /Contract Administrator
•Managed multiple accounts; negotiated contracts.
•Reviewed, prepared, issued and monitored bid documents and contracts; monitored the
performances of contracted parties.
•Executed contracts from suppliers, creating and maintaining contract files.
•Determined the status of documents, supporting vouchers and customer billing; verified and
reconciled account information.
•Analyzed transactions; determined account classifications.
•Prepared reports/spreadsheets.
•Processed Unauthorized Commitments; approved invoices for payment.
07/2007 - 02/2008
Staff Associate
•Identified applicants from Taleo database who met criteria; performed phone screenings,
scheduled testing’s, interviews, travel itineraries and hotel accommodations.
•Prepared offer letters; collected, validated, and processed employment-related information for
new hires in Taleo; to include record setup, I-9 processing, license verification, criminal
background checks and validation of documentation assigned.
•Conducted orientations and in-service trainings.
•Performed fingerprinting procedures to new hires.
01/2006 - 04/2007
Texas Alcoholic Beverage Commission/Accounts Examiner
•Furnished applicants with information concerning operations/regulations, legal requirements, and
rights, privileges and responsibilities.
•Designed a state-wide document/spreadsheet on state-wide shared drive for all state agencies to
track data and verify appointments at their discretion.
•Analyzed, edited and completed documents in support of the application process (i.e. lease
agreements, bonds, bank statements, affidavits, registrations, etc.).
•Investigated potential subterfuge cases (fraudulent).
•Audited business records of potential applicants to establish bonding liability.
•Prepared reports of findings when audits or investigations were completed.
•Prepared affidavits/statements necessary to prosecute violations under the Administrative
Procedures Act.
•Performed criminal background checks.
•Prepared operating reports and correspondence to clear applications for approval.
•Compiled monthly or other special reports via data retrieval from databases.
•Participated in courthouse hearings.
•Conducted interviews of clients for eligibility; performed facility inspections.
08/1995 – 12/2005
Media Blitz/Planning Coordinator
•Plan, coordinate and execute events - Oversee the planning and execution of logistics and
operations for meetings, conferences and miscellaneous events
•Negotiate and manage sub-contractors and vendors contracts.
•Manage event operations - The facility selection, contracting, pricing, transportation,
accommodations, food and beverage selections, audio/visual service arrangements.
•Plan the event floor plan, its budget and produce the event materials and accessories.
•Meet business objectives for special events, conferences and meetings.
•Manage the delivery of events - Work with event sponsors, internal/external teams on all areas of
the event.
•Train and supervise staff for events when applicable.
Education
Walden University - MBA - Project Management
Texas Southern University - B.S. - Health Administration
Alvin College - A.A.S. - Management Development
Skills
Microsoft Word, Excel, PowerPoint, Access, Outlook and Project 7.