Customer Service Management

Rashaad J. Brown

**** **** **., **********, **, *8110

856-***-**** Home

856-***-**** Cell

********@*****.***

OBJECTIVE: To obtain a position that will utilize my knowledge

and experience.

EMPLOYMENT HISTORY

Stars Processing - Loan Coordinator

Maple Shade, NJ 2012 - Present

. Appraisal Arrangement Ordering and Processing

. Account Management

. Customer Service (Inbound/Outbound Calls)

. Document Collection and Processing

. Communicate status between appraiser and loan processor

Comcast Corp. - Retention and Sales Specialist

Voorhees, NJ 2008 - 2011

. Retain, Sale and Upgrade existing and new customers

. Inbound/Outbound Call Center

. Video, Computer and Phone Modem Troubleshooting

. Bill Explanations and Payment Processing

Williams Co. Property Management- Property Manager

Bordentown, NJ 2003 - 2008

. Rent Collection, Lease Processing, Evictions, Property

Inspections

. Monthly Property Statistics Reporting

. Management of Single and Multi- Family Dwellings

. Office Management

. Maintain property and state laws, rules and regulations

Reliance Funding Services -Loan Officer

Cherry Hill, NJ 2006 - 2007

. Generating Loan prospects for commercial and residential loans/

Loan Explanation

. Document Collection and Loan Processing

. Mortgage Underwriting

. Arrangement Of Title work and Appraisal for completion of loan

Beyond Inc.- Website Administrator

Willingboro N.J 2003 - 2008

. Office Management

. E-Commerce

. Bookkeeping

. Customer Service and Order Processing

. Website Updating/ System Updating

EDUCATION

. Willingboro High School Class of 1999 Graduate

. Weichert Real Estate School Graduate/ Licensed NJ Realtor

SKILLS

. Word, Excel, Outlook, PowerPoint, Quicken,, Adobe

Photoshop, Mac and PC

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