Sales Customer Service
Resume:
Daniel R. Dedic
Temperance, MI *8182
*********@*****.***
OBJECTIVE:
To obtain a position in a management level position with a company who will allow me to achieve
professional growth as well as personal accomplishment.
EXPERIENCE:
2011 – 2012 INTELLISHOP
Business Development Manager
Duties include: Seeking out new partnerships by speaking with individuals at the corporate level. The main purpose of
my role was to educate potential partners in the aspects of developing proper measurement of customer service
implementation within their organization. Educated all potential partners on the benefits of separating “good from
great” performances and instructed them how providing actionable results would allow for process improvements
within their organization, thus increasing profits and delivering a positive return on investment.
2007- 2011 RITTERASSOCIATES, INC.
National Sales Manager
Duties include: Developing and implementing a business strategy which properly broadens the sales scope to include current
industries and new industries not yet explored in depth. Implementation of this sales strategy allowed for increased company
profits. Training and managing a staff of 12 employees and assisting them in development of their own strategies. Staying
abreast of current services which will best suit our client base and instructing personnel on what tools will best utilize their
strengths in the field. Performing live presentations to potential clients, as well as, presenting through the use of Powerpoint and
Webex. Maintaining relationships with current clients and actively addressing their needs.
2003-2007 INVESTAIDCORP/CREVECOR MORTGAGE
Account Executive
Duties included: Developed new territories and relationships that would create efficient, profitable sources of business for my
company. Delivered extensive daily presentations of the business profile and product line to potential clients. This included
assisting in the application process to ensure approval for potential business was conducted in a timely manner. In addition
to seeking out and obtaining new clients, I was responsible to review every deal for proper placement to ensure the best
possible fit for both the client and my company. Acted as the liaison for the client and the inside support staff. Delivering and
obtaining information in an efficient manner to minimize turn times and expedite closings.
ALL AMERICAN SPORTS COMPLEX
2001.2003
Director of Marketing/Sales Specialist
Duties included: All aspects of marketing for youth and adult hockey leagues. I was also responsible for
all advertising, sales, operations, and scheduling of the facility as well as overall profit.
ROCKWOOD SCHOOL DISTRICTS: Health/Physical Ed Teacher
1994.2001
EDUCATION:
o Missouri Western State College, Saint Joseph, MO 5/94
Bachelor in Education - Health/Physical Education (K-12)
Math Certification
o St. Louis Community College – Meramec
Associates Degree – Criminal Justice
PROFESSIONAL DEVELOPMENTS/AWARDS:
o National Sales Leader for Investaid 2005 & 2006
o High School Soccer Coach (Boys & Girls) – 1994-2001
o National Tournament Director 1996-2004
o College Hockey Regional Director 2000-2004
REFERENCES: Professional and personal references available upon request.
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