Customer Service Sales
Resume:
AISSATA M SECK
**** **********, ********** ** *****
[513] 693-0817
***********@*****.**
SUMMARY
Multilingual (French, Fulani) customer advocate with 7 years of experience in providing high
level customer service and building strong relationships with internal and external partners.
RELATED SKILLS
Business: Interpreter, Sales, Representative, Coaching, Customer Service, Communication,
Management, Detailed Oriented, Multitasking, Planning
Software: Microsoft Word, Excel, PowerPoint
Languages: French, Fulani,
EDUCATION & CERTIFICATION
UNIVERSITY OF PHOENIX
Associate of Business Administration Concentration: Management
Microsoft Word Certification, Customer Service Certification, Internet and Computing Core
Certification (IC3), Employment Essentials
PROFESSIONAL EXPERIENCE
• AVON BY CBS 04/2010 TO 01/2011
• Negotiate payment arrangements that are suitable for both customer and the firm .Advise
customers of the benefit of meeting their obligations and the possible consequences of
not meeting their obligations, and filling out order sheets for customers.
• Prepare appropriate account documentation, adhere to department guidelines
• BIRCHWOOD FOODS: 01/2003 TO 02/ 2005
• Customer Service, QUALITY CONTROLE, INTERPRETING, DOING
ORIENTATIONS SOMETIMES.
• Listened to and resolved customer questions, while reviewing multiple computer systems.
• Offered other firm products or services to meet the customer's needs
• Maintained high customer satisfaction and quality scores while meeting efficiency goals
and strict schedule and attendance guidelines
• Built strong relationship with customers and employees by keeping lines of
communication open and understanding their expectation
• Provided superior customer satisfaction to major clients and maintained high standards of
retention.
• AWS, DPS FOR PEOPLE WITH DISABILITIES
• FRESHWAY FOODS 03/2005 TO 08/2008
GO TO SCHOOL FOR HEALTH CARE ADMINISTRATION AT UNIVERSITY OF
PHOENIX.
I GOT MY CPR CERTIFICATE AND MED CERTIFICATE.
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