Manager Supervisor
Resume:
[pic] Lot
Brookside Hills Subdivision
Cainta, Rizal
*********@*****.***
MICHELLE L. GINGCO
EDUCATION
****-**** **. **** ******* QUEZON CITY
DEGREE Bachelor of Science Major in Hotel & Restaurant Management
WORK EXPERIENCE
INTERCONTINENTAL MANILA
March 1, 2008-PRESENT
*HOUSEKEEPING SUPERVISOR*
Linen Supervisor/ Floor Supervisor
. In charge of supervising the day to day operation of the Linen
Section.
. Function as Administrative Supervisor for the Housekeeping Department.
. Acts as the assistant of the Executive Housekeeper.
. Oversees the operation of the Laundry Department.
. In control of the items delivering to the guest & ensures that clothes
has no damage.
. Responsible in submitting Laundry's monthly production report to the
finance department.
. Handles the outside Laundry of the hotel by monitoring it's staff &
the hotels uniforms & linens.
. Close monitoring on the Condemn items of linens to reported &
submitted to the Finance Director.
. In charge of the uniform Section.
. Assists the Supervisor in charge in monitoring the Public Area & it's
attendants.
. Handles the Lobby Shop outlet, monitoring it's stocks & inventory.
. Conducts Quarterly Inventory in all Operating Equipments.
. Supervise the Coordinator by making sure that their task are being
followed.
. In charge of monitoring the Lost & Found items.
. Responsible for making a Purchase Request for the department & it's
section.
. In charge of controlling the supplies for the department's usage both
for office & guest supplies.
. In charge of monitoring the items for guest requests.
. Do a close monitoring on the imported supplies provided for the
guests.
. Making sure that proper inventory & reports are being submitted on
time to the Executive Housekeeper.
. Inspect room being cleaned by the room attendant before releasing to
the guest.
. Making sure that proper steps in cleanliness as part of the Standard
Operating procedures are being followed.
. Evaluates the room attendant based on the I Clean procedures.
. Maintenance of Guest Hallway in each assigned floor are closely
observed.
THE PENINSULA MANILA
September 16, 2007 - February 22, 2008
*HOUSEKEEPING CLERK*
. With the ability to operate the Opera System
. Takes all valet guest calls.
. Keep track of all lot & Found items received that day, proper filling
& logging in the lost & found logbook.
. Do reports of the occupancy of the hotel in a day to day basis.
. Be fully familiarized with housekeeping functions & procedures to
ensure such being adhered to.
. Monitors & reports all room discrepancy of Front Desk & Housekeeping.
. Relay all follow up calls of Floor Supervisors & concerning issues to
the in charge department.
. Assigned to do requisitions for the department.
. Takes in charge for the whole shift, deals with technical & guests'
problems.
. Be prepared for daily activity & review any variations with the
manager & associates.
. Read all endorsements made by the first shift & make sure that it will
be relayed accordingly.
. Proper handling of day to day calls & to ensure calls will be
monitored & answered within 3 rings.
. Inputs all updated room status made by the room attendants & floor
supervisors to keep the system updated.
RENAISSANCE MAKATI CITY HOTEL
June 1, 2000 - September 17, 2007
*SENIOR DELIGHTED TO SERVE AGENT*
(May 2, 2001-September 17, 2007)
. With the ability to operate switchboard OPERA, CIF, FCS, CDR,
GUESTWARE & fax machines.
. With experience in handling PABX system.
. Attends to all guest request & dealing with their complaint & resolves
guest issues.
. Takes food order for room service.
. Performs the duties & responsibilities of Concierge, Front Desk &
housekeeping order taker.
. Manage to handle & supervise people when manager is not visible.
. Take in charge for the whole shift, deals with technical & guests'
problems.
. With knowledge in MS Word, Excel, Powerpoint, Access.
. Able to train a staff in the most effective way to be presentable &
aggressive.
ESSENTIAL FUNCTIONS
. Hold pre-shift meeting with staff prior to reporting to stations.
. Be prepared for each daily activity & review any variations with
the manager & associates.
. Ensure all associated are aware of the role & responsibilities &
operate within their guidelines.
TRAININGS
. Ensure all staff meets the brand Standard Audit Compliance, trained
& monitored.
. Ensure all equipments tools & needs of DTS agents are met.
. Ensure all associates are safety conscious & trained in safe work
practices.
. Have thorough knowledge of hotel emergency regulations & policy,
accident reports, safety programs & what the direct duties are in
relation to each. Ensure all associates are properly trained in
these procedures.
. Have accurate & complete guest assistance information available
regarding events taking place in town, restaurants, athletic
events, etc.
GUESTWARE
. Ensure guestware program is operational at all times during the
shift.
. Procedures & distribute Guestware reports on a daily, weekly &
period basis (tracking issues & report guest program).
. Ensure that Guestware & Guest Satisfaction Survey scores & reports
are posted visibly throughout the hotel.
ADMINISTRATIVE
. Attend & assist with monthly departmental meetings
. Ensure all guest incident forms & logs are completely filled out &
maintained.
. Ensure staff is properly groomed & uniformed at all times.
. Ensure department cleanliness is maintained at all times.
. Each associate is expected to carry out all reasonable requests by
management, which associate is capable of performing.
. Ensure all files are well maintained/kept for easy tracking/access.
. Ensure all documents are properly handed over to the next shift.
. Responsible for an efficient communication within the section &
with all other operating related sections (Housekeeping. Front
Desk, Guest Services, Sales etc.) to handle all problems promptly &
efficiently.
. Conduct frequent hospitality audits to ensure the associates are
conducting themselves in the manner appropriate for the department,
making sure that Excellence Service Standards are in place.
. Maintain an accurate set of logs (emergency procedure, pass on,
duty roster).
. Able to supervise the staff & handle any associate situation
FRONTDESK/GUEST SERVICES/PABX/RESERVATIONS/HOUSEKEEPING/CONCIERGE
. Be fully familiarized with front desk, functions & procedures to
ensure such being adhered to.
. Have full knowledge with El safe operations, Reservations/MARSHA
bookings (local & international).
. Handle all guest complaints in the absence of the Manager. Any
complaint or problem must be relayed to the department concerned.
. Ensure that returning guest with experienced problems will closely
be monitored with Front Desk/Guest Services through the use of
Guestware.
. To de check & balance for all billing adjustments made by DTS
agent.
. To keep track of all lost & found items received that day & proper
filling & logging in the lost & found logbook.
. Ensure proper endorsements of all reservation transactions taken by
the agents.
. Takes all laundry & valet guest orders.
. Handles incoming & outgoing faxes.
. Be fully familiarized with Manila's places of interests, commercial
centers, hotels & other cultural activities.
. Have full knowledge with micros & all its functions.
. In charge in printing the sales summary report of the lobby shop.
*LOBBY LOUNGE WAITRESS*
(June 1, 2000-May 1, 2001)
. Developed world class service for all in-house & non in-house
guests.
. Responsible in Buffet & Dining set ups.
. Ensure the high quality of standards by conducting a weekly program
testing.
. Trained to resolve guest complains timely & effectively.
. Be able to upsell the least sold items.
. Assists guests in their preferred seats & taking food orders.
. Ensures that the Brand Standard for lobby lounge are met.
. Be fully aware of the duties & responsibilities of a Waitress.
. Making sure that all guest needs & orders are complete & properly set
up.
PERSONAL INFORMATION
BIRTHDAY: February 25, 1979
BIRTHPALCE: Manila
AGE: 28
HEIGHT: 5'8"
CIVIL STATUS: Married
CITIZENSHIP: Filipino
RELIGION: Roman Catholic
CHARACTER REFERENCE MAY BE AVAILABLE UPON REQUEST
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