Manager Customer Service
Resume:
AMOS UMEZURUIKE
Chicopee, MA *1013
413-***-**** (H), 413-***-**** (C)
Email: **************@*****.***
Objective: To obtain a career enhancing Senior Management position in the business management field.
Strengths: Extensive experience in retail management, warehouse/wholesaling, insurance & sales.
20+ years of providing customer service and managing 200+ associates.
Education:
American International College Springfield, MA
Bachelor of Science: Business Management
Graduated May 1996, National Honor Society
Institute of Purchasing & Supply Stamford, United Kingdom
Professional School of Purchasing
Bachelor of Science: Business Administration/Materials Management
Graduated Jan 1989
Work Experience:
Wal-Mart Stores, Inc Sturbridge, MA
Assistant Manager/Co Manager June 1997-July 2012
Managed $40-$110 million revenue stores
Hiring/recruiting/interviewing potential new hires
Performance management and appraisals
Manage associate scheduling
Work closely with Invoicing/Technical Staff/Public Relations to support operations
Performed daily and nightly operations functions and supervised over 250 associates
Analyze & interpret profit and loss statements/financial reports/market analysis
Merchandised products in conjunction with Home Office
Manage backroom and overnight crew
Performed all ordering and receiving tasks and completed freight flow in timely manner
Actively used all computer and Point of Sale Systems
Extensive training in Personnel/HR, Invoicing, Accounting, Retail Management
Attended leadership and merchant training classes, communications training
Managed multiple remodels (supercenter and Walmart)-Oversee warehouse
`
BJ’s Wholesale Club Chicopee, MA
Merchandising Manager 1988- June 1997
Merchandise manager of $65 million revenue+ inventory
Managed 20+ associates on each shift, 165 associates total store
Utilized Short Interval Scheduling (SIS) to ensure proper staffing, scheduling for best practices
Merchandised products in conjunction with Home Office
Oversee floor layout and stock status, manage physical inventory on computer
Manage price changes and price marking of all goods in merchandise area
Customer service and membership service sales
National Steel Council of Nigeria Kaduna, Nigeria
Buyer 1979-1985
Received requisitions from user department-subsequent material sourcing and planning
Prepared quotations from approved government supplier lists
Quantitative analysis on capital expenditure goods and issued local purchase orders
Made cash purchases for urgently required materials
Approved LPO’s less than $5k and controlled staff weekly budget of $6k
Computer Skills:
Microsoft Office, SMART POS System (Wal-Mart), Internet
Certificates/Licenses:
Forklift Operator License, Inventory Specialist Training, Certified Food Safety Manager, Walmart Leadership 301
AMOS UMEZURUIKE
221 Poplar Street
Chicopee, MA 01013
413-***-**** (H), 413-***-**** (C)
Email: **************@*****.***
References:
Professional References:
Tara Kelly
Customer Business Manager-Hasbro
12 Silver Lane
Easthampton, MA 01027
Relationship: Former Co-Worker
James Bowen
Store Manager-Ocean State Job Lot
Liberty Street
Springfield, MA
Relationship: Former Co-Worker
Claudia Chonka
Manager-Walmart Gardner, MA
677 Timpany Blvd
Gardner, MA
Relationship: Current Co-Worker
Personal References:
Al Adiele
Business Owner-Pharmacy
841 Broad St.
Newark, NJ 07102
Relationship: Brother in Law
Chad Sleeper
Dispatch Supervisor-First Student
105 Corona St.
Springfield, MA 01104
Relationship: Friend/Former Co-Worker
Contact this candidate