Customer Service Manager

Joseph J. Ritchart ***.********@**********.***

**** ******* **., *********, ********* 53589 608-***-****

Objective

To manage people, interface with customers, and work with highly technical

software or hardware applications.

Experience

Landscaper April 2011- Current

American Outdoor Services Stoughton, Wisconsin

AOS is a landscaping provider, servicing any and all landscaping needs.

Assistant Supervisor - Product Finishing and Dispensing April 2010 -

April, 2011

Promega Corporation Fitchburg, Wisconsin

Promega is a worldwide organization providing innovative solutions and

technical support to the life sciences industry.

. Interview, hire, and train manufacturing staff as well as appraise

performance, address and resolve performance issues.

. Interface with Business Unit Management Team regarding production

needs and challenges.

. Ensure FDA regulation compliance regarding cGDP and cGMP practices.

. Perform quality checks and assist operators to complete projects

within quality guidelines to meet production commitments.

Owner April, 2005 - April, 2010

Sundance Stables Alpharetta, Georgia

Sundance Stables is a full service horse boarding, riding, and training

facility.

Director of Technology Operations 2001 - 2005

Director of Customer Service 2000 - 2005

MedCenterDirect Atlanta, Georgia

MedCenterDirect was engaged in the development and implementation of an

online business-to-business e-commerce marketplace for the purchase and

sale of medical and non-medical products, supplies, and equipment used by

alternate site, hospital, and other healthcare providers.

. Achieve a 98% customer satisfaction rating for six consecutive years

through implementation of customer surveys and motivating IT staff.

. Create redundant data center to achieve 100% uptime with applications.

. Optimize use of technology to support execution of strategic plan.

. Coordinate and approval all technology acquisitions and

implementations.

. Structure technology support applying cost-effective measures.

. Ensure organization's technology security and integrity as well as

privacy of information.

Manager of Enterprise Systems 1999 - 2000

Manager of Enterprise Systems Support 1996 - 1999

Technical Advisor 1993 - 1996

Implementation Specialist 1988 - 1993

McKesson Corporation Atlanta, Georgia

McKesson Corporation is an international provider of Healthcare products

and services.

. Improve customer satisfaction by developing an innovative system of

support through training and user documentation.

. Develop and implement a systems management strategy.

. Awarded three consecutive Keystone awards for achievement excellence.

Education

Madison Area Technical College Madison, Wisconsin

ASCP/NCA Certification, Med. Lab. Tech.

Technical Skills

5+ years of managerial experience, strong leadership and analytical skills,

process improvement experience, knowledge of networking and desktop

systems, skilled in hardware and software implementation

Associations and Leadership

United States Army 1982 - 1993

NBC NCOIC - Lab NCOIC

Veteran, Desert Shield/Desert Storm

Contact this candidate