Management Human Resources

SHERAINE KIMBERLY GORDON

** ***** ******, ********* ** 07042| Phone: 917-***-**** |Email: **********@*****.***

PROFESSIONAL SUMMARY

Treasury Operations experience in cash management, bank account management and business process re-

engineering. Pioneered new process adoptions through the implementation of new business ventures.

Developed strong investment banking and securities industry experience by leading change management

initiatives to ensure compliance with Dodd Frank Wall Street Reform and Consumer Act as well as Financial

Industry Regulatory Authority, Securities and Exchange Commission and Anti-Money Laundering rules.

Managed the Risk and Control Self Assessment process.

Business Process Re-engineering | Risk and Operations Management |Training and Development

EDUCATION

Syracuse University, The Martin J. Whitman School of Management

July 2001 – May 2005

Bachelors of Science in Finance and Marketing Management

Minor in Economics

PROFESSIONAL EXPERIENCE

Goldman Sachs, Operations Associate - Advanced Specialist

July 2006 – August 2012

Primary Responsibilities: Partnered with front office employees on new business preparation efforts.

Developed strategic goals and implemented solutions. Led communication efforts with external and internal

business clients. Focused on mitigating costs and improving efficiency of processes. Managed knowledge

sharing opportunities by leveraging procedures, departmental goals and subject matter experts. Achieved two

promotions within the last three years.

- Co-authored the payment policy, procedures and guidelines to serve as rules for the movement of billions

(USD) on a daily basis.

- Project managed the acquisition of an insurance company. Designed, implemented and tested organization

changes to ensure business continuity of acquired firm as well as modifications to existing treasury funding

requirements.

- Worked in London office to regionalize the Risk and Operations Bank Account Management process.

Administered workload, staffing and reviews as needed to newly formed London team, which resulted in a

40% increase in response rate to client requests and 25% decrease to bank account opening timeline.

- Managed the risk and resiliency associated with vendors including the on-boarding, oversight and off-

boarding processes and the circulation of vendor communication materials. Attended meetings with vendors

as needed to address key competences or issues based on overall relationship satisfaction surveys to ensure

business continuity.

- Developed and presented the Risk and Operations Bank Account Management 2011 and 2012 business

plans for management approval of budget, headcount and technology infrastructure achieving organizational

design and change management goals.

- Collaborated with Human Resources to launch the annual Analyst Training Program in 2009, which included

strategy formulation, capability transfer, implementation and daily oversight of training sessions. This resulted

in accelerated people transformation by exposing expertise of new hires and increasing new hire productivity.

- Managed relationships with agent banks and internal stakeholders to facilitate contract negotiations and

account openings, thereby enabling new business strategies and new market expansion.

- Formulated workload, assigned Mentor/Mentee relationships and organized training for high school interns to

maximize return on investment in Goldman Sachs human capital.

Citigroup, Marketing Intern

June 2003 – August 2004

- Collaborated with Account Acquisition Package Enclosure team to develop budget calculations for senior

management approval.

- Researched and analyzed articles relating to market sectors and current events to better access niche

population for marketing strategies and contribute to SWOT analysis.

- Performed better/worse breakout on financial projection for cost of acquiring new credit card accounts and

analyzed new account acquisition and application response results to influence changes in marketing strategy

as needed.

- Analyzed telemarketing performance for life stage segment analysis and responder characteristics.

Recommended adjustments to telemarketing script to improve client experience.

- Researched new areas of improvement for Package Enclosure to spark opportunities in marketing, such as

10% potential decrease in telemarketing costs.

- Designed package enclosure that was used in 4th quarter 2004 circulation.

Anaren Microwave, Consultant

October 2003 – February 2004

- Performed domestic and international market research for suppliers of saw blades.

- Examined cross cultural product planning and operational issues.

- Executed market analysis for saw blades and request for information.

- Recommended and presented saw blade suppliers to high-level management.

LEADERSHIP AND COMMUNITY SERVICE

- Influenced the performance, conduct and behavior of Operations constituents by tailoring programs to

accommodate the workforce planning goals for Analysts, Associates and Vice Presidents.

- Promoted firm culture and career opportunities to senior undergraduates to improve recruiting rates of

diversity candidates through information sessions and networking events. Successfully matched the supply of

qualified individuals with hiring demands.

- Community TeamWorks Volunteer for six years. Partnered with local charitable agencies to organize

corporate volunteer initiatives, rally participants and administer training initiatives.

-Instructor of the “Products and Markets: New Markets and Bank Relationships” course at Goldman Sachs

University.

TECHNICAL SKILLS AND RELATED COURSE WORK

- Proficient in Microsoft Office, Word, Excel, PowerPoint, Visio and Adobe.

- Related Course Work and Educational Programs: Project Management Skills, Negotiation Skills, Self-Leader

Program, Operational Control and Risk Management Principles, Business Writing and Strategic Influencer

Workshops. Strategy and Leadership, Microeconomics, Macroeconomics, Strategic and Entrepreneurial

Management.

Contact this candidate